Scheduler

Operations Support Specialist / Scheduler

Location: Rockville, MD

Job Type: Contract

Duration: 4 months with potential for permanent placement

We are working with a growing healthcare organization seeking an Operations Support Specialist / Scheduler to support daily operations and ensure all client shifts are properly staffed.

This is a fast-paced, customer-focused position that requires strong communication skills, attention to detail, and the ability to manage changing priorities. The ideal candidate will be dependable, proactive, and comfortable working independently while collaborating with a team.

Responsibilities:

• Answer incoming calls and respond to inquiries professionally
• Transfer calls and relay messages to appropriate staff
• Manage scheduling changes and communicate updates
• Staff new client cases and monitor client schedules
• Communicate with clients, families, and caregivers
• Relay relevant care plan information to caregivers
• Document calls, scheduling updates, and other pertinent information
• Enter and maintain client schedules in internal systems
• Upload and maintain documents using SharePoint
• Support other departments during non-business hours as needed
• Help ensure all available shifts are appropriately staffed

Qualifications:

• 1–3 years of office or administrative experience preferred
• Strong customer service and communication skills
• Computer savvy with experience using cloud-based platforms
• Strong attention to detail and ability to follow established procedures
• Critical thinking and problem-solving skills
• Ability to manage conflict and changing priorities in a fast-paced environment
• Experience with recruiting or staff scheduling is a plus
• Healthcare or home care experience is a plus
• Bachelor’s degree preferred

Ideal Candidate:

• Dependable and punctual
• Proactive with a strong work ethic
• Highly organized and detail-oriented
• Quick learner who can work independently and as part of a team
• Strong relationship-building and active listening skills
• Comfortable handling sensitive information and communicating with multiple stakeholders