Clinical Research Coordinator II

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary

GENERAL SUMMARY:

The Clinical Research Coordinator II will support research and communications activities within RecoveryWorks. Will work closely with the principal investigator and team on a longitudinal research study evaluating the efficacy of the RecoveryWorks program, while also supporting the program's communications and outreach through website maintenance and social media management. Will coordinate a broad range of research activities, including participant recruitment, enrollment, retention, and longitudinal follow-up; regulatory correspondence with the Institutional Review Board (IRB); study data management and quality assurance; and assistance with project administration and finances. Will also maintain the RecoveryWorks website, developing and scheduling social media content, and supporting dissemination of program activities and research findings to a broad audience. Work effectively on an established multidisciplinary team of faculty and research staff at MGH. Engage in training and ongoing mentorship across all aspects of the role. Must be highly organized, detail-oriented, an excellent communicator, and comfortable balancing research coordination with digital communications responsibilities.

PRINCIPAL DUTIES AND RESPONSIBILITIES

The Clinical Research Coordinator II will support a longitudinal evaluation of the RecoveryWorks program and will be responsible for coordinating all aspects of day-to-day study operations under the supervision of the Principal Investigator. Responsibilities include:

• Coordinate participant enrollment, informed consent, and longitudinal follow-up assessments.
• Maintain regular communication with study participants to maximize retention and completion of follow-up visits.
• Collect, enter, verify, and manage study data using REDCap and other research databases while ensuring data quality and regulatory compliance.
• Maintain study records, regulatory binders, and essential study documentation.
• Prepare and submit Institutional Review Board (IRB) applications, amendments, continuing reviews, and other regulatory documents.
• Assist with quality assurance and quality control procedures, including routine data validation and protocol compliance monitoring.
• Schedule study visits, administer study questionnaires, document research procedures, and maintain accurate study records.
• Assist with study budgets, purchasing, participant payments, and other project administrative activities.
• Prepare study reports, recruitment summaries, and progress updates for the investigative team.
• Conduct literature searches and assist with preparation of presentations, manuscripts, and other dissemination activities.
• Work collaboratively with investigators, research staff, and collaborators to ensure efficient study operations.

In addition to research coordination responsibilities, the Research Coordinator II will support RecoveryWorks' communications and public engagement efforts by:

• Maintaining and updating the RecoveryWorks website using the program's content management system.
• Developing, scheduling, and publishing content across RecoveryWorks social media platforms.
• Creating engaging digital content to communicate research findings, educational resources, program updates, and events to diverse audiences.
• Monitoring website and social media analytics and assisting with strategies to increase engagement and program visibility.
• Ensuring that website and social media content is accurate, current, and aligned with Massachusetts General Hospital branding and communication guidelines.

Qualifications Education Bachelor's Degree Science required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Minimum of 1-2 years of directly related clinical research work experience required SUPERVISORY RESPONSIBILITY (if applicable): None. May assist with the training and orientation of new staff members

SKILLS / ABILITIES / COMPETENCIES REQUIRED

Exceptional organizational skills and careful attention to detail. Strong written and verbal communication skills. Ability to manage multiple projects simultaneously and meet competing deadlines. Ability to work both independently and collaboratively within a multidisciplinary research team. Experience coordinating human subjects research or strong interest in research. Familiarity with REDCap, Microsoft Office, and research data management practices. Working knowledge of IRB processes, and research regulatory requirements, or willingness to learn. Experience managing websites using a content management system (e.g., WordPress or similar) is preferred. Experience creating and managing content for social media platforms (e.g., LinkedIn, Instagram, Facebook, X) is preferred. Basic graphic design, video editing, or digital content creation skills (e.g., Canva or Adobe Creative Suite) are desirable but not required. Ability to communicate professionally and respectfully with research participants, collaborators, and community stakeholders. Strong analytical and problem-solving skills with the ability to identify and resolve operational issues proactively. Additional Job Details (if applicable) Remote Type Onsite Work Location 100 Blossom Street Scheduled Weekly Hours 40 Employee Type Fixed Term Work Shift Day (United States of America) Pay Range $24.28 - $39.43/Hourly Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.