Hospitality Worker II - Stone Mountain Admin

Title: Hospitality Worker II - Stone Mountain Admin Requisition #: 655456 Location: Stone Mountain, GA, US, 30086 Job Description The Hospitality Worker II is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Job Responsibilities Greet and provide customer service to guests while anticipating their needs Supply guests or travelers with directions, travel information, and other information such as available services and points of interest Book reservations, rentals, and coordinate registration Operate a register and/or software system to complete cash and credit card transactions Answers phone calls and emails and delivers messages as needed Maintains excellent customer service and positive attitude towards guest, customers, clients, co‑workers, etc. Coordinate resolution of guest concerns Communicates closely with all departments to ensure a seamless guest experience At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Previous guest services experience required Previous cash handling experience preferred Demonstrates excellent customer service skills Demonstrates interpersonal and communication skills, both verbal and written Demonstrate organizational skills, accuracy, and attention to detail Education No specific education requirement stated. EEO Statement Aramark is an equal‑opportunity employer and adheres to all applicable laws and regulations. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, or other characteristics protected by law. #J-18808-Ljbffr Aramark