Lead Front Desk Agent

Hourly Rate: $24.50

Are you looking for a place where meaningful moments are made together?


Hourly Wage: $24.50

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.


Where great benefits lead to a life fulfilled.

• Competitive Pay
  
  

• Medical/Dental/Vision/401K opportunities
  
  

• Travel discounts
  
  

• Credit Union Membership
  
  

• Tuition Reimbursement
  
  

• Professional Counseling & Family Support
  
  

• Growth and Development Opportunities
  
  
• *Benefit Eligibility will vary by position
  
  

Site Specific Perk:

• Free parking
  
  
• Department celebrations
  
  
• Associate Appreciation Week
  
  
• Monthly associate recognition and reward programs
  
  
• Company branded winter coat, uniforms and work shoe stipend provided
  
  
• Discounts on local food, fitness, recreation
  
  

As a Lead Guest Services Associate, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
  
  

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
  
  

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
  
  

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
  
  

• Answers telephone calls and routes calls to the proper department as applicable.
  
  

• Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
  
  

• Assists management with training new associates or hourly duties as needed.
  
  

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
  
  

• Interact with colleagues and guests professionally and promptly.
  
  

• Contribute to team goals.
  
  

• Always follow company policies and safety procedures.
  
  

To Become a Lead Guest Services Associate at MVW:

• Available to work various shifts, holidays, and both weekend days.
  
  

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  
  

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
  
  

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
  
  

• Specific job duties may differ by property, size of team, or facility.
  
  

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.