Automotive Service Technician

Supervisor, Service CenterThe Supervisor, Service Center is best suited for candidates who want to gain valuable experience in a managerial role with advancement potential. This position will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing a team of advisors, technicians, service assistants, and parts staff. The ideal candidate will demonstrate curiosity and learning agility to develop experience on the front end (customer facing), back end (technicians), and operations management. This role will be setting an example for their team while encouraging continuous improvement. The Supervisor will be responsible for ensuring the work orders are detailed, complete, and properly filled out. In addition, they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible.Responsibilities:Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairsPerformance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive resultsWill be involved in the selection, training, and development of service employees, ensuring all positions are filled in a timely mannerSupport, implement, and provide follow-up for all trainingEnsure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendorsManage timecards and schedules for service center team membersAddress any client concerns or complaints quickly and professionallyDevelop a working knowledge of all industry standards, regulations, restrictions, and ensures department complianceDelegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on timeMonitor employee work and provide guidance, ongoing training, and development as neededPerform quality control checks on vehicles once repairs have been completedAcquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a SupervisorAssist with or perform administrative tasksResolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectivelyOther duties as assignedQualifications:Automotive service experience including understanding various KPI's i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround timeLearning agilityWillingness to take on more responsibility to learn and develop into management positionA self-starter with curiosity and desire to review processes and execute changesGain knowledge of company policies, protocols, and processExceptional ability to collaborate, motivate, and lead individuals, groups, and vendorsVerifiable track record of excellence in Customer ServiceWillingness to assist on repairs on an as needed basisExceptional organization and the ability to drive continuous improvement in a fast-moving environmentExcellent written and verbal communication skills, including ability to work independently and collaboratively in a team environmentAssist in building a world-class team from the ground upAbility to analyze and interpret internal reports