Hyundai Automotive Dealership Parts Counterperson

Job Description

Job Description

DUE TO EXPANSION HYUNDAI IS LOOKING FOR A PARTS COUNTERPERSON

Come Join the winning Team!

As we continue to grow, we need to add an experienced HYUNDAI Counterperson, like you, to join our team!

TIRED OF ALWAYS WORRYING ABOUT YOUR JOB? TIRED OF NOT INVESTING YOUR TIME WITH A WINNING TEAM?

Come to HYUNDAI where words like Family and Stability are culture, not words.

OUR PART:

• You will be respected
• You will be valued
• You will be well compensated for your greatness
• You will have multiple opportunities to display just how awesome you are
• You will be given the personal time you need to be just as healthy outside of work as you are inside of work

YOUR PART:

• Be a top performer
• Love our customers
• Inspire your team so much that the sum of the whole is greater than the sum of the parts
• Be consistent
• Be transparent
• Have a passion for growth

WE OFFER:

• Strong industry leading hourly wage plus monthly bonus
• Choice of three health insurance plans; you choose the plan best for you and your family
• Choice of two Dental plans
• Paid vacation up to 4 weeks
• 401(k) retirement plan with company match
• Choice of two Vision and eyeglass plans
• Company paid life insurance
• Training program
• Optional voluntary benefit menu including disability insurance, legal services, group term life insurance, critical illness insurance and more

RESPONSIBILITIES:

• Assist customers or technicians in person, over the phone, and via email with parts inquiries. Identify their needs and provide expert advice and technical assistance to ensure they purchase the correct part.
• Use catalogs and systems to look up parts, provide recommendations, and order items that are out of stock
• Process sales transactions, handle payments, and create invoices for retail customers, service technicians, and wholesale accounts.
• Provide quotes, follow up on back-ordered parts, and communicate effectively with customers, technicians, and suppliers.
• Manage and maintain accurate parts inventory, which includes daily restocking, ordering out-of-stock items, and performing cycle counts.
• Place special orders for parts that are not in stock, track shipments, and notify customers and technicians when the order arrives.
• Process customer and vendor returns, inspect items for damage, and issue proper credit or refunds.
• Promote sales, specials, and companion parts to maximize revenue and ensure customers are aware of the full product line.
• Keep the counter and inventory areas clean, organized, and uncluttered.
• Maintain clear and orderly records of all repair orders, invoices, and special-order parts.
• Stay current on new products, technical information, and industry trends by participating in training programs.

QUALIFICATIONS AND SKILLS

• A high school diploma or equivalent is generally required. Prior experience in parts sales, retail, or customer service. (preferred)
• A strong knowledge of automotive or equipment parts, systems, and mechanics is essential for assisting customers.
• Excellent interpersonal and communication skills are needed to interact with a diverse customer base and resolve issues professionally.
• Strong organizational skills and attention to detail are critical for managing inventory, tracking orders, and handling paperwork accurately.
• Familiarity with inventory management software, point-of-sale (POS) systems, and electronic parts catalogs.
• The capacity to identify customer needs and find creative solutions or alternative parts is a valuable skill.
• The role may require standing for long periods, lifting heavy parts, and handling materials.
• A positive, reliable, and team-oriented work ethic is necessary for success in a fast-paced environment.