Bloomberg On-Site Support Specialist (BOS)

Bloomberg On-Site Support Specialist (BOS)

Location

Chicago

Business Area

Sales and Client Service

Ref #

10049756

Description & Requirements

As a Support Specialist with the Bloomberg On-Site Support (BOS) team in Chicago, you will help ensure the reliability and performance of Bloomberg technology across both client and office environments.

This role combines end-user IT support with hands-on infrastructure and connectivity support, including work across servers, routers, switches, IDF environments, and regional colocation facilities. You will operate in production settings where uptime, responsiveness, and professionalism are essential.

This is a visible, client-facing position requiring strong technical fundamentals, sound judgment, and the ability to prioritize effectively in fast-paced environments.

The Role

Join our Bloomberg On-Site Support (BOS) team based out of our Chicago office at 111 S. Wacker. You will provide on-site technical support and assist with infrastructure installations and implementations, partnering with Sales, vendors, Facilities, and internal teams to ensure seamless service delivery.

The role requires flexibility to support maintenance windows, deployments, and time-sensitive production matters. While primarily aligned to standard business hours, candidates must be willing and able to adjust their schedule as business needs require.

We'll trust you to:

• Provide hands-on installation and servicing of servers, routers, switches, appliances, workstations, and IDF equipment, including rack and stack, patching, and physical connectivity.

• Troubleshoot LAN and WAN connectivity issues using knowledge of TCP/IP, DNS, subnetting, and routing principles.

• Support Windows and Mac environments across hardware, software, and network-related issues.

• Assist with implementation and order activity to ensure accurate and timely delivery.

• Support license activation, software requests, and related technical needs.

• Coordinate with vendors and internal teams to resolve issues efficiently.

• Maintain accurate documentation within Bloomberg's service management systems.

• Manage competing priorities with professionalism in high-visibility environments.

You'll need to have:

• Two to four years of experience in IT support, desktop support, or junior network or infrastructure roles.

• A solid understanding of networking fundamentals including LAN, WAN, TCP/IP, DNS, subnetting, and routing principles.

• Hands-on exposure to routers, switches, patch panels, IDF environments, or data center facilities.

• Experience troubleshooting Windows and Mac systems in a professional setting.

• Strong communication skills and comfort working in client-facing environments.

• Flexibility to adjust working hours as required to meet business needs.

We'd love to see:

• Exposure to CCNA-level networking concepts or demonstrated interest in networking development.

• Experience supporting infrastructure deployments, including cabling and hardware servicing.

• Experience supporting mobile devices, including Android and iOS platforms.

• Familiarity with structured service management environments.

• Interest in financial services or enterprise production environments.

Salary Range = 70,000 - 95,000 USD Annual + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

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Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email View email address on click.appcast.io