Delivery Specialist

Job Title

Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customer's residence. Has thorough knowledge of the rental (lease) agreements, merchandise and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.

Essential Duties

• Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation.
• Responsible for making all deliveries, service calls, retrievals, and relocations in a timely and professional manner.
• Responsible for safeguarding the company vehicle.
• Responsible for the proper care and movement of all merchandise in transport.
• Maintain rented or leased units by making minor repairs when necessary or if major repairs are needed to transport the merchandise to our service department for repair. When the unit is repaired return the product to the customer's residence promptly.
• Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered.
• Answers the phone by the third ring in a pleasant and professional manner.
• Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves.
• Carefully check rental (lease) returns and promptly refurbish to "like new" condition.
• Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
• Handles customer service issues in a professional manner.

Relationships

Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates. Compensation: $31,000.00 - $35,000.00 per year

Premier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today's world. We offer a program with unique features focused on improving our customers' lifestyles while adhering to their budget. Our team members make this possible and their respect for our customers is pivotal in developing great customer relationships. At the same time, Premier is focused on providing its franchisees and their team with the guidance and support services they need to increase unit-level revenues and profits and maintain high-level operational standards. At the foundation of Premier's excellent performance are our core values:

• Respect, Listen, and Respond
• Compassion with Accountability
• Integrity Above All
• Together We Succeed

As an organization, we strive to conduct our business activities with these core values at the heart of every decision and interaction. Premier Rental-Purchase continues to deliver an unparalleled experience for both the consumer and employees, setting a precedent that remains unmet by competitors in the rent-to-own industry.