Assistant Store Manager

Your Opportunity Assistant Store Manager – CheckSmart – Taylor, MI As an Assistant Store Manager (ASM), you’ll support customers through real financial needs while gaining hands‑on experience running a store. You’ll develop your leadership skills in real time by driving account management, customer outreach, and risk management. It’s performance‑driven, people‑first, and packed with growth potential. What We Offer Compensation The hourly wage for the position is $16.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks Paid on‑the‑job training and a comprehensive new hire program. Access to a robust learning management system with e‑learning modules. Cross‑brand training that enables you to move into opportunities at any of our eleven brands. Enrollment in a keyholder program designed to establish and enhance leadership potential for promotion. Performance‑based career advancement. Educational reimbursement program. Multiple coverage choices for medical insurance (including telemedicine and HSA/FSA). Traditional 401(k) and Roth 401(k) with a generous company match. Company‑Sponsored life and AD&D insurance. Basic and enhanced voluntary benefits (dental, vision, short‑term & long‑term disability, supplemental life, AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance). Free access to mental health resources and life coaching through our Employee Assistance Program. Exclusive discounts from nationwide and local retailers via our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. A relaxed, business‑casual dress code that includes jeans and sneakers. What We’re Looking For – Qualifications and Skills High school diploma or equivalent. Minimum one year’s experience in customer service, sales, or retail. At least 3 months of supervisory, key holder, or relevant leadership experience. Excellent verbal and written communication skills. Proficiency in using phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Background check required. All background checks are conducted and their results are considered in accordance with applicable law. Ability to meet the physical demands of this position, including standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard. Nice to Haves – Preferred Qualifications and Skills Management experience in retail, convenience store, grocery, finance, service, or related industries. Experience in check-cashing, document verification, money order processing. Bilingual (English/Spanish) is a plus and may be required for certain locations. Valid driver's license, auto insurance, and personal vehicle for use during the workday (mileage compensated). What You’ll Do – Essential Duties and Responsibilities Maximize customer success by offering financial services that fit their needs. Assess risk of financial transactions and accurately process loan/pawn applications, check‑cash transactions, and ancillary products. Complete daily call campaigns to market services, build new business, and nurture customer relationships to enhance brand recognition and loyalty. Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge‑off accounts. Maintain customer information in the point‑of‑sale (POS) system with accuracy and integrity. Provide support, coaching, and development to Customer Service Representatives, ensuring adherence to quality standards and safety procedures. Perform duties outside of the office, as applicable (e.g., on‑site vehicle appraisals, store errands, external marketing). Work to meet company‑set performance standards by leveraging business‑to‑business partnership opportunities, obtaining referrals, and participating in and hosting in‑store and community events. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer. Help ensure a work environment that upholds compliance with company policies, procedures, and local, state, and federal laws and regulations; conduct store audits, create reports, and compile financial data to further ensure compliance. Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. Work efficiently in a rapidly changing and fast‑paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full‑time work schedule with regular, in‑person attendance, including weekends (minimum 40 hours per week). The information contained herein is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor is it intended to be an all‑inclusive list of the skills and abilities required to do the job. The company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. The Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process. Read the AI Use Consent and Acknowledgement for more information. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In‑store positions are in person only. We do not discriminate on the basis of race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity, or expression, genetic information, or any other characteristic protected by applicable laws. Any policies that may affect the condition or quality, effectiveness, variety, or general attributes of the employee’s work will offer no preference or discrimination based on the aforementioned characteristics. CCFI Companies, LLC is an equal‑opportunity employer. #J-18808-Ljbffr Community Choice Financial Family of Brands