Teller

About the Role As the first point of contact for most clients, Tellers play a key role in delivering on the bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller’s primary responsibility is to ensure that banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The Teller also maintains and enhances client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services. Responsibilities Perform teller transactions and cash‑handling functions for clients with accuracy and confidentiality (e.g., deposits, withdrawals, cash advances, payments, transfers, check cashing). Maintain daily tasks that support branch integrity (e.g., double custody in balancing the ATM, processing night‑drop deposits, balancing negotiable instruments, processing returned mail, balancing the credit‑card machine, updating lobby rate sheets and brochures). Mitigate risk by ensuring safekeeping of money in the cash drawer and prompt accounting or transfer of funds. Interact with external and internal clients, anticipate needs, and consistently provide proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards. Continuously deepen knowledge of Columbia Bank’s product and service offerings and stay current on changes. Discuss and uncover customers’ financial needs to identify and offer appropriate products and services. Support referral goals for the branch by focusing on and identifying basic bank products to be referred to the appropriate business partner. Qualifications High School Diploma or GED required. 1 year of previous banking or customer service experience preferred. Bilingual preferred. Ability to learn and comply with all Bank policies, procedures, and systems. Demonstrates exceptional attention to detail and accuracy with written numbers, words, and verbal or written instructions. Consistently demonstrates ability and willingness to build relationships with clients and other bank associates. Compensation The pay range for this role is $17.61 - $22.00. The pay rate for the selected candidate is dependent upon a variety of non‑discriminatory factors including, but not limited to, job‑related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance‑based incentive compensation, and details will be provided during the recruitment process. Location Primary Location: Ability to work fully onsite at posted location(s). 4957 Katella Ave Suite B, Cypress, CA 90720. Benefits Comprehensive healthcare coverage (medical, dental, and vision plans). 401(k) retirement savings plan with employer match for qualifying associate contributions. Employee assistance program. Life and disability insurance. Tuition assistance. Mental health resources. Identity theft protection. Legal support. Auto and home insurance. Pet insurance. Access to an online discount marketplace. Paid vacation, sick days, volunteer days, and holidays. EEO Statement Columbia Bank is an equal‑opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. #J-18808-Ljbffr