Environment Packager/Configuration Analyst

Intermediate Configuration Services And Environments SupportTo provide intermediate level configuration services and environments support on multiple platforms including UNIX, Linux, Windows, AWS, and Oracle in the test environment.Duties And ResponsibilitiesProvides intermediate level configuration services on multiple platforms in the test environment. Works on systems with an intermediate number of interfaces and users. Completes software builds and elevations, creates directories and security groups, and recreates prior versions. Monitors software, hardware, and/or middleware updates.Maintains and administers source code archive databases (e.g., Source Repository for version management of source code; and Bug Reporting for adding users and fields and changing permissions).Packages and tests in-house applications for elevations. Installs tools for internal clients, and monitors compliance and usage.Updates and writes documentation, including configuration templates, guides, and release notes. Updates and writes configuration build plans, and configuration management plans. Creates graphics, including technical diagrams.Reviews the Change Tracking database and completes client requests. Adds, updates, and completes IT Problem Management and Change Management database records. Researches and resolves issues.Trains and mentor staff. Resolves issues elevated from staff. Trains IT project teams in one-on-one sessions on configuration tools, processes, and standards, including checking code and documents in and out.Participates in Inspections, elevations, and related meetings to address configuration issues.Creates standard and ad hoc reports for IT project teams and managers. Measures metrics, including accuracy, timeliness, errors, rescues, and availability code and documentation.Complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Complies with Information Security policies and procedures.Participates in special projects and performs other duties as assigned.QualificationsUndergraduate degree in a related field or the equivalent combination of training and experience.Five years configuration, change management, or development experience.Strong attention to detail.Strong written and verbal communication skills.Strong problem analysis and research skills.Intermediate knowledge of the following configuration practices and concepts: software build and elevation processes, source code library management, compiling applications, technical standards and deliverables, technical writing basics.Intermediate knowledge of one or more IT platforms: AS/400, Client/server, IBM mainframe, Microsoft Windows NT, OS/390, UNIX/Linux.Intermediate knowledge of current versions of the following products, preferred: C++, COBOL, Java, Librarian, Perl/Shell, PVCS Suite, Tivoli Suite, Visual Basic.Must have experience with AnsibleSpecial FactorsRemote and off hours support: Elevations are often scheduled off hours (e.g., midnight).Participate in on call support rotation for our Global Resiliency team.Knowledge in any RPA Tools such as UiPath or Splunk SOAR. Or willingness to learn. Samprasoft