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Patient Experience Advocate

Duke University

Duke Raleigh Hospital in Raleigh, North Carolina, seeks a Customer Service/Patient Relations professional to investigate and resolve patient and visitor concerns and to lead initiatives that improve service quality. You will collaborate with DHIP Customer Service, Patient Relations and Risk Management, develop training for staff, and prepare monthly reports on service outcomes to leadership. A Bachelor's degree and 3+ years of health care customer service are preferred. #J-18808-Ljbffr Duke University

Vacancy posted 17 hours ago
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