Patient Care Navigator - Supportive and Palliative Care

You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits
We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the Employee Benefits Guide .

Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!

Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting. Click here to learn more!

Patient Care Navigator - Supportive and Palliative Care

Billings Clinic (Cancer Center)

req12970

Shift: Day
Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)

Starting Wage DOE: $35.34 - 44.18
The incumbent in this position acts as an advocate for patients serving as the primary point of contact and is responsible for coordinating the care and services of the identified patient populations for an extended period of time across the continuum of care for both inpatient and outpatient services; promoting effective resource utilization; assuming a leadership role with the multidisciplinary team to achieve an optimal clinical outcome.
This role requires the candidate to assist in a variety of clinical and operational aspects of workflow within the Center of Breast Health. These clinical duties include assisting provider in performing image guided (Stereotactic, Ultrasound, etc.) breast biopsy procedures. Knowledge and competency in sterile procedures necessary. Operational aspects include but are not limited to schedule coordination, follow-up communication with patients, outside care facilities, and referring providers, documentation and record maintenance for necessary records for accreditation and continued care needs.

Essential Job Functions

* Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service.
* Facilitates the coordination of patient care services to assure excellence in patient care and patient flow; includes coordinating care, treatment and communication among the medical team
* Follows patient through the care continuum/experience, eliminating operational (such as scheduling, test results, etc.) barriers to services.
* Works closely with other healthcare disciplines to ensure timely appointments, results reporting, financial need referrals, communication, patient care and follow-up
* Facilitates the development, implementation and adherence to clinical and evidenced based guidelines, as appropriate, to ensure optimal clinical outcomes
* Ensures follow-up on identified patient clinical and non-clinical care, facilitating communication and compliance to care plans (i.e., medication reconciliation, follow-up on care concerns/critical values/core measures, patient care conferences, etc.) Ensures follow up has occurred regarding patient clinical and non clinical care to include adherence to plans of care, resource utilization, and general progress utilizing care conferences as necessary.
* Works in collaboration with the medical team to develop and implement clinical guidelines. Facilitates the adherence of the guidelines through regular evaluation and auditing of clinical practice.
* Works with care team to assure direct care needs are met, assisting as needed or assigned
* Ensures follow-up in the inpatient and/or outpatient setting on identified patient clinical and non-clinical care, facilitating communication and compliance to care plans (i.e., medication reconciliation, follow-up on care concerns/critical values/core measures, patient care conferences, etc.)
* Demonstrates expertise in educational and resourcing services
* Participates in educational activities related to patient/community, clinical operation and process issues on an ongoing basis
* Collaborates with other health care providers in developing, implementing and evaluating educational materials for patients and their families
* Facilitates intra-departmental relationships in an effort to provide necessary resources to and for the patient.
* Interfaces with other members/disciplines within the healthcare teams for appropriate referrals/services
* Aware of and assists with financial needs of the patients.
* Identify and access appropriate social services, including resources to assist caregivers to support treatment
* Develop options for complementary and integrative care - IM would not necessarily support this.
* Contributes to an environment of quality and process improvement
* Ensures accurate and timely data collection and entry into patient database as indicated by department guidelines
* Directs and coordinates identified quality assessment and improvement activities to assure quality patient services are monthly provided through audits and reviews other identified evaluation tools
* Ensures patient care activities for the department services are monitored monthly through audits and reviews
* Ensures and enhances facility, safety, and regulatory outcomes
* Complies with all applicable laws, regulations and accrediting agencies
* Complies with all Billings Clinic policies
* Works in collaboration with Leadership team to ensure hospital and clinic departmental goals and objectives are met.
* Supports the hospital and clinic departmental goals
* Contributes to community activities sponsored by the department
* Develops patient referral services by relationship-building strategies with physicians not related to the department.
* Performs other duties as assigned or needed to meet the needs of the department/organization.
* Works as an active team member and effective communicator
* Demonstrates effective internal and external communication strategies, written and verbal, to assure a collaborative environment
* Ensures appropriate and timely documentation
* Demonstrates a productive work ethic while on duty
* Works consistently as an active team player, inter-and intra-departmentally
* Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
* Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.

Minimum Qualifications
Education
* Graduate of an accredited school of nursing,
* BSN required for candidates with fewer then 5 years of registered nursing experience

Experience
* Two (2) years clinical practice experience, 5 years of service line experience preferred

Certifications and Licenses
* Current Montana/Wyoming RN license

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.