Program Manager

Job Description

Customer Success is an integral part of the Digital Experience. The Program Manager for Customer Success will develop and support the execution of several programs by working closely with Leadership and various cross-functional teams to drive the implementation of a variety of strategic initiatives.

The Program Manager will be responsible for overseeing the development and execution of multiple strategic programs and key initiatives. This role involves collaborating with cross-functional teams, analyzing data, and implementing best practices to enhance the impact and effectiveness of the Customer Success Team.

The ideal candidate will be a strategic thinker with strong project management skills and a passion for continuous improvement The individual will need to be a self-starter who can support Customer Success leadership with developing strategic Customer Success Programs. The Program Manager will oversee and coordinate multiple projects within the program to ensure standards, deadlines, and goals are met.

This assignment is full-time in Reading, PA.

Major Responsibilities

• Designing, implementing and managing Customer Success Programs

• Discovery and understanding of business processes

• Analyzing data and feedback to identify trends and areas for improvement

• Delivering outcomes that drive customer satisfaction growth and retention

• Building strong relationships with key stakeholders

• Providing comprehensive presentations and recommendations

• Building cross-functional partnerships

• Administrative Tasks

• Other projects assigned by the supervisor

• Regular, predictable, full attendance is an essential function of the job

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 5+ years Program Management, Project Management, Business Administration or related fields

• Customer Success experience a plus

• Strong project management skills

• Critical thinking and problem-solving skills

• Self-motivated and independent researcher

• Effective leadership and team management

• Excellent communication and presentation skills

• Insight driven

• Highly adaptable

• Strong organizational & time management skills