International Logistics Analyst

Job Description

Job Description

Log-Net, Inc provides the finest trade, transportation, and logistics information technology systems via the internet.  We currently have a unique opportunity in the areas of international logistics process improvement, customer account management and trading partner management.  Your primary roles would be to support the ongoing deployment of our global logistics solutions with our clients.  You will also work within our solution delivery processes developing requirements and guiding them to delivery helping to drive our customer satisfaction.  The position works with various customers, understanding their international logistics business processes and electronic interfaces with their trading partners.  If you enjoy a challenging, fast paced and demanding environment with customer interaction, we invite you to take a closer look at this opportunity.

We believe that everyone at LOG-NET has something special to offer. We foster a relaxed work environment that is open and supportive, creating more rewarding opportunities for all.

You will work with LOG-NET clients directly to ensure software/services and workflow implementations are provided within standard levels. The position will work within prescribed operational and financial objectives. This position will work closely with new and existing clients and LOG-NET resources on client inquiries, priority lists, work status reviews, and problem solving. The Account Manager will also provide a supporting role in training and deployments. This position will be required to maintain at all times a thorough understanding of the LOG-NET applications and services provided. The Account Manager will be the customer advocate within LOG-NET.

Essential Duties and responsibilities include the following:

1. Application knowledge. Develop and maintain a strong understanding of the most up-to-date features of the application.
2. Client problem solving/escalation. Coordinate client inquires and service-related issues within company standards. This includes LOG-NET inquiries and requests that are related to the client.
3. Work Status Review, Management, and Reporting. Manage client work and expectations.
4. Training. Lead or support both LOG-NET employee and client application training sessions.
5. New client deployments. Assist in the timely and effective deployment of new clients.
6. Participate in external activities to gain experience within the industry or trade, such as seminars, trade shows, conferences, or training sessions.

One must fulfill the following qualifications and experience:

1. Bachelor’s degree in business management or related field.
2. 2+ years of account management or project management work experience strongly preferred.
3. Excellent PC user skills including Microsoft products, such as Excel, Word, PowerPoint. Experience in Project and Visio a plus.
4. Excellent verbal and written communications skills.
5. Excellent problem solving skills.
6. Ability to manage numerous short- and long-term projects.
7. Ability to work independently as well as in a team environment.
8. Knowledge of trade and transportation and/or technology industry preferred.
9. Physical Demands: While performing the duties of this Job, the employee is regularly required to stand, walk, talk and hear. The employee must frequently lift and/or move up to 15lbs.