Sales & Service Technician

Groundworks is North America’s leading foundation repair and water management specialist. Service Technician Role The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service pre‑existing company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs. Duties and Responsibilities Execute appointments scheduled with customers Travel to customers' home based on assigned appointments Build long‑term relationships with customers and professionally represent the company Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures Perform annual customer maintenance visits, examining work previously completed Perform reactive service appointments, diagnose, and fix any issues Install additional products purchased by the customer as necessary Adhere to safety regulations and procedures when carrying out responsibilities Examine solutions installed by the company and determine potential warranty or non‑warranty work Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required Truly essential: the employee regularly and reliably reports to work on time each working day Other duties as assigned. Qualifications 1 or more years of proven sales experience – preferred but not required Construction/Home Improvement experience – preferred Proven customer relations experience – preferred High school diploma or GED or equivalent experience A valid, non‑restrictive Driver’s License is required Working Conditions The employee lifts, pushes, pulls, or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads. The position requires good manual dexterity (hands, arms) and multi‑limb coordination. It also requires the ability to quickly move arms and legs. The employee must have excellent stamina. Seeing with the ability to read reports, data, statistics and information on computer screens are required. Compensation The base salary range for this position is $18.78 - $25.41. This range represents the anticipated low and high end of the salary for this role and will be determined based on factors such as experience, skills, qualifications, and location. In addition to base salary, this role may be eligible for a bonus and a comprehensive benefits package, including health, retirement, and other benefits. Benefits Competitive Pay Company Ownership Opportunities Industry Leading Training Programs Leadership Development and Career Growth Tracks Comprehensive and Affordable Benefits Package Top Workplace with Award Winning Culture #J-18808-Ljbffr Groundworks Operations, LLC