Therapy Services Front Office Patient Service Representative

Job Description

Job Description

Description:

  We’re Looking for Someone Who Loves People—and Thrives in a Busy Environment

Our ideal PSR is friendly, confident, organized, and genuinely enjoys helping people. You’ll be situated at the front desk of our Physical Therapy and Occupational Therapy (Therapy Services) gym, so providing a welcoming experience for our patients is key, plus you'll be while keeping up with the pace of a busy, private orthopedic practice.

You’re someone who can juggle a lot; patient-facing encounters, schedules, insurance details, patient questions, and changing priorities without losing your smile. You communicate well, work collaboratively, take initiative, and understand that even the smallest interaction can make a difference in a patient’s experience.

If you’re dependable, detail-oriented, service-minded, and enjoy being part of a hardworking team that puts patients first, we’d love to meet you. We are looking for a Patient Services Representative to manage the Front Desk of our outpatient Therapy Services. 

About Us:

We are a private, physician-owned Orthopedic and Spine practice with ancillary Therapy Services. We have a long history of serving the Flagstaff community. As a high-volume outpatient clinic, we’re committed to exceptional patient care, a supportive team culture, and operational excellence. We hire only the best—professionals who take pride in their work, collaborate well, and want to grow in a fast-paced, patient-focused environment.

Job Type: Full-time, 40 hours per week

Hourly Pay Range: $19.00 - $21.00 / hr

Schedule: The ideal candidate is full-time Monday-Thursday 10:00 a.m. – 6:30p.m. and Fridays 8:30am-5:00pm with a 30-minute lunch. 

Responsibilities include:

· Greet and check-in patients

· Prepare new patient paperwork

· Manage multiple pathways of patient communications. I.E. phones, texting, patient portals and email

· Schedule/book appointments on electronic software

· Verify insurance and obtain insurance authorization

· Collect money for services

· Scan, fax, and file documents 

· Work closely with our surgical teams to ensure exemplary pre- and post-operative care.

Requirements:

Position Requirements:

· Excellent customer service and telephone skills 

· 1-2 years of previous knowledge in a medical/physical therapy front office is preferred

· Previous experience with medical software preferred

· Team player attitude, energetic, with a focus on excellent customer service

· Attention to detail

· Time Management skills

· Organized with exceptional communication skills

· Bilingual in Spanish or Navajo is a plus

Knowledge, Preferred:

• Knowledge of insurance rules and regulations including eligibility and referral requirements

• Able to verify eligibility of each payer, per patient according to defined parameters

• Knowledge of medical terminology and HIPAA Guidelines

• Computer knowledge, including Windows based programs - must be proficient in Word and Excel

Physical Demands:

• Requires sitting and standing associated with a normal office environment

• Manual dexterity using a telephone and computer keyboard

About Flagstaff Bone and Joint: 

Flagstaff Bone and Joint has been providing exceptional orthopedic care to Northern Arizona since 1978. As a private, physician-owned practice, we are proud to combine clinical excellence with a people-first culture where team members are respected, supported, and empowered to make a meaningful difference every day. Our team includes a diverse group of orthopedic specialists and dedicated professionals who work collaboratively to care for the full spectrum of musculoskeletal conditions. We have specialists in sports medicine, joint replacement, spine surgery, PM&R, foot and ankle surgery, and hand surgery. We bring deep expertise to every patient interaction while fostering a strong employee culture, operational excellence, and shared success across our organization. We also provide integrated ancillary services for patient convenience in one location, including Digital X-Ray, Ultrasound, Custom Bracing, and Occupational and Physical Therapy. This connected care model allows our team to deliver a seamless experience for patients, which also includes the Flagstaff Bone and Joint Surgery Center, located right next to our Flagstaff clinic. In addition, we have clinic locations in Kingman and Cottonwood. 

Our Culture: 

At Flagstaff Bone and Joint, our culture is built on shared values that shape how we work, support one another, and care for our patients. We work with integrity, lead with compassion, and prioritize an exceptional patient experience. We believe every team member adds value and deserves to feel valued, recognized, and empowered to do excellent work. We foster success in ourselves and others, create a sense of belonging rooted in respect and without judgment, and stay innovative enough to grow while remaining cost conscious and responsible. Most of all, we love what we do—and it shows in the care we provide and the way we show up for each other every day. Core Ideology: Always respect patients’ time and money while fostering a culture of excellence. 

FBJ offers the following BENEFIT PROGRAMS (for full-time employees):

· Medical Insurance 

· Health Savings Account (H.S.A.)

· Dental Insurance

· Vision Insurance

· Telehealth medical care 

· Life Insurance

· Free group term life insurance

· Short-Term Disability

· 401k & 401k ROTH Retirement plan * After 1 year

· Eight paid days off for holidays

· Paid Time Off (PTO): 80 hours of PTO in your first year, with 120 hours provided to you on your anniversary date

NOTES about our benefit programs:

· Medical benefits begin the first of the month following 60 days

· FBJ pays entire premium for $50k of group term life insurance

· $500 credit to be used at FBJ Clinic if you or your family needs care with us

- $25 / mo. gym membership credit 

Flagstaff Bone & Joint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join a team that values clinical excellence, collaboration, and community impact.