Ticketing Manager

Position Information

Position Information (Default Section)


Posting Number
Staff_0403494


Classification Title
Staff


Working Title
Ticketing Manager


Datatel Position ID
GLED3TCKTMGR1A


Annual Hours
2080 Hours Annually


Placement Range
$38,106.53 - $40,011.86


Position Type
Regular


Job Category
Exempt


General Description


This position is responsible for ticketing operations and box office functions for all events held at the Visual & Performing Arts Center and Bruce Owen Theater.

Reports To
Director of the Visual and Performing Arts Center


What position(s) reports to this position?


Part-time Box Office Specialist

Student Employee Box Office Cashiers

Minimum Education/Experience


Minimum (2) years of work experience in coordinating and managing events, projects, volunteer services, and working as a theater front-of-house manager.

Required Knowledge, Skills & Abilities

Knowledge: Performance arts management

Box office operations and event organization

Box office ticketing systems from event set-up to sales

Ticket systems such as AudienceView Campus (formerly Universitytickets.com) system

Sales and business development

Subscription series management

Financial management

Accounting principles

Supervisory principles

English/Spanish language desired

Skills: Negotiating

Delivering customer service

Resolving conflicts

Motivating others

Enforcing accountability

Recruiting and interviewing

Communicating, both verbally and in writing

Using Microsoft Office and box office software

Working with the public

Abilities: Pay attention to details

Coordinate the completion of multiple tasks or projects within established deadlines

Work effectively in a changing and deadline-oriented environment

Effectively train box office staff on ticketing software, procedures, and culture

Work within a team

Accurately balance accounts daily

Physical Demands/Working Conditions


PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS:
The work is sedentary work which requires the person in this position to occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

This position requires that the person has strength enough to lift, push, pull or carry objects weighting up to 25 pounds.

This position requires that the person has flexibility enough to bend, twist, and reach out when performing tasks.

This position requires that the person has speech and hearing enough to communicate in person and by telephone.

This position requires that the person demonstrate manual dexterity enough to operate keyboards and manipulate machine controls.

This position requires that the person has visual ability to read small print accurately in print, computer screens, and hand-held devices.

This position requires that the person has near vision enough to read and draft documents such as written communications, forms, reports, etc.

Work is performed in a relatively safe and secure box office environmentthat may periodically have unpredictable requirements or demands.

Work is performed during normal work hours; requires occasional evening and weekend work including working all ticketed performances and events.

Preferred Qualifications


Minimum (2) years' full-time work experience managing a performing arts organization, event box office, or similar operation including administration of subscription series, the training, and supervision of box office staff in an institution of higher education.

Bilingual

Required Training


Quarterly compliance training as assigned by institution

Work Hours


This is a full-time, exempt position; generally, Monday-Friday, 8:00 AM - 5:00 PM, however, includes occasional evening/weekend hours to support scheduled ticketed and public events.

Department
Cultural Programs


Job Open Date
05/08/2026


Job Close Date

Open Until Filled
No


HR Contact
Rose Sanchez


Special Instructions to Applicants


Applicants are to thoroughly complete the online application and attach the following required documents: cover letter and resume

Applicants who do not attach the required documents will not be considered for the position.

For application assistance, please contact Human Resources at View phone number on click.appcast.io, Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Job Duties


Job Duties (Position Specific)


To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Job Duties (Duties Assignment Statement)


Oversee daily box office operations to ensure accurate, efficient, and customer-focused service.

Collaborates with venue staff to manage the setup and sales of all tickets and subscriptions at all concerts and events, including will-call ticket pick up, and resolution of any or ticketing issues; develops positive and personal relationship with Cultural Program's constituents; works with outside promoters from box office contract to settlement; trains and schedules box office staff; and supervises student workers.

Promotes OCCC ticketed events to the patron database and through the College website, social media portals, community event calendars, and event websites; monitors marketing workflows to ensure the delivery of scheduled marketing initiatives.

Maintain and update ticketing systems, including event builds, seating maps, pricing structures, and ticket inventory. Ensure accurate patron database management and record keeping. Implement and maintain proper financial procedures, including daily balancing, reconciliation, and reporting.

Job Duties (Safety / Policy & Procedures)


Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures

Contribute to a safe educational & working environment.

Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.

Complete quarterly health and safety training pursuant to OCCC's established safety and health procedures and practices.

Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.