Senior Operations Manager

Senior Operations ManagerThe Senior Operations Manager (Sr. OM) is the operational leader accountable for how well every depot in their market runs. You will lead a team of depot-based Operations Managers and the frontline organization beneath them; Operations Associates, Shift Supervisors, Service Agents, and Lead Drivers. Ensuring we consistently deliver a safe, exceptional, and reliable experience for members and drivers alike.The mandate is optimization before expansion. Your first job is to make the depots you already have run better: tighter execution, more consistent performance depot to depot, lower cost per hour of supply, and fewer surprises. Growth follows a market that runs well, and you will help make yours ready for it, but a strong Sr. OM is measured first on the operation in front of them.Your manager owns market P&L structure, strategy, and expansion decisions. You are expected to be a strong and well-informed voice in those conversations, bringing depot-level evidence your manager cannot see from above. You will also partner closely with Recruiting, Growth, Finance, Human Resources, and Strategy. Success in this role requires sharp business acumen, strong people leadership, technical and data fluency, and a builder mindset with a relentless drive for excellence. This is a high-impact leadership role with visibility across Atoms and a direct path to higher-level opportunities.You will:Standardize depot-level execution and continuous improvement across your marketOperations Manager and Operations Associate development, performance, and bench strengthFleet availability, maintenance, and uptimeResponsible for ensuring Driver shifts are fulfilled based on forecasted supply hoursSafety standards, incident response, and day-to-day compliance executionCost performance against the approved budgetThe Senior Operations Manager is expected to actively influence market decisions—not wait on them. This means bringing depot-level evidence, proposing changes, and building a clear business case. Final accountability for these decisions remains with the Director of Operations.Real operating ownership: You are accountable for the performance of every depot in your market — the fleet, the drivers, the cost, the safety record, and the rider experience.Build leaders, not dependents: The clearest measure of your success is whether your Operations Managers and Associates can run their depots without you in the room. You will be given the room to build that.A voice above your level: You sit in the strategy, budget, and expansion conversations with your manager. What you bring from the depot floor shapes them.Optimization that scales: The playbook you build to run your market well is the one the next market inherits. We are growing, and this is where the operating standard gets set.What we're looking for:7+ years of progressive, hands-on operations leadership experience in fleet, rideshare, logistics, or another high-volume service environment.3+ years leading people managers. Including managers accountable for their own site, depot, or facility and large frontline teams (100+ employees).A demonstrated track record of developing frontline managers into independent operators who deliver without close supervision.Multi-site or multi-facility operating experience, with the judgment to hold distributed locations to a single standard.Proven ownership of cost performance against a budget, with strong instincts for balancing growth, efficiency, and quality.Measurable results improving an existing operation, throughput, cost, quality, safety, or all four not only running one in steady state.Demonstrated experience in a safety-critical operating environment, including incident response and regulatory or labor compliance.Data-driven operator with fluency in performance metrics, forecasting, and the tools that inform operational planning and decision-making.Experience in high-growth, fast-changing environments, comfortable navigating shifting priorities without losing momentum.A hands-on leader who earns credibility through direct involvement and execution, not just oversight. This is a fully onsite leadership role requiring daily engagement with teams and operations.Bachelor's degree, or equivalent experience leading multi-site operations.We prefer:Experience turning around an underperforming site, depot, or market.Experience launching or expanding depots or markets and leading the operation through stabilization to sustainable, steady state performance.A record of promoting direct reports into larger roles.Why join us:At Atoms, you'll work on one of the defining challenges of our time—bringing automation into the physical world to drive real, lasting impact. We exist to uncover valuable unknown truths and turn them into progress, which means constantly pushing beyond what's known and building what doesn't yet exist. The work is ambitious and often challenging, but it's grounded in a shared sense of purpose and a team committed to seeing it through together. Our work only matters if it serves others, and we know that meaningful progress depends on the trust of the people we serve and the strength of our team—so we invest in both, creating an environment where you can do your best work and grow.What else you need to know:This role is based in our Las Vegas office. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That's why all of our office-based teams work onsite, five days a week.The base salary range for this role is $106,000 - $130,000 per year.Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.Base salary is just one part of your total rewards package. You may also be eligible for equity awards.Benefits Summary (USA Full-Time Exempt Employees):Medical, Dental, Vision, Disability, and Life InsuranceFlexible Spending Account / Health Savings Account Options401(k)EquitySick Time, Unlimited Flexible Time Off, and Paid HolidaysPaid Parental LeavePre-Tax Commuter Benefit PlanBenefits are subject to change at the company's discretion. Atoms accepts applications on an ongoing basis.Ready to join us as we serve those who serve others?