It Support Specialist

Job Description

Job Description

Job Title: IT Support Specialist
Job Description

The IT Support Specialist provides friendly, high-quality technical support to internal users and local site teams, ensuring timely resolution of service desk tickets and reliable operation of workstations, software, and security systems. This role combines hands-on hardware and software support, strong customer service, and detailed documentation to deliver consistent, efficient IT services in a fast-paced, AI-forward environment.

Responsibilities

• Monitor the ServiceDesk queue and prioritize tasks to ensure timely resolution and closure of support tickets.
• Serve as the first point of contact for users, providing friendly, helpful, and professional customer service.
• Communicate clearly and effectively with end users, demonstrating strong interpersonal, written, and verbal communication skills.
• Research and identify solutions to resolve outstanding technical issues.
• Set up workstations with computers and necessary peripheral devices such as monitors, mice, phones, and other equipment.
• Install, configure, and update software using the Software Center or designated software catalog to ensure compliance with organizational specifications.
• Provide guidance and technical assistance to end users on operating new software and computer equipment, both on-site and remotely.
• Handle technical issues escalated from IT Technicians and further escalate issues as needed when appropriate.
• Diagnose and resolve complex hardware and software problems in a timely and efficient manner.
• Perform regular system maintenance, in coordination with Infrastructure Services, including updates, patches, and security enhancements.
• Conduct network virus scanning as directed to support security and compliance efforts.
• Create and maintain thorough written documentation of incident troubleshooting steps, identified solutions, processes, and changes.
• Work closely with other IT teams to ensure seamless operations and consistent service delivery.
• Train new employees on corporate computer systems, procedures, standards, and methods.
• Travel routinely to local sites to provide on-site support and ensure consistent IT service across locations.

• Minimum of 2 years of experience as an IT Support Specialist; 3–5 years of experience is ideal.
• Associate’s or Bachelor’s degree in Information Technology or a related field.
• Minimum of 2 years of experience with Microsoft Office applications.
• Minimum of 2 years of experience with service desk ticketing systems.
• Minimum of 2 years of experience with security systems and hardware troubleshooting.
• Proven ability to deliver strong customer service and confidently interact in front of clients.
• Demonstrated ability to research and resolve technical issues independently.
• Strong written and verbal communication skills in a professional environment.
• Ability to diagnose and resolve complex hardware and software problems.
• Ability to install, configure, and update software using centralized tools such as a Software Center or software catalog.
• Ability to train new users on systems, procedures, and standards.
• Capability to work effectively as the primary IT contact at a local site while collaborating with remote IT teams.

• Experience in managed services, IT service providers, corporate IT, or call center environments.
• Experience working with service desk support and troubleshooting in a high-volume ticket environment.
• Familiarity with data entry and accurate record-keeping in IT systems.
• Experience with security practices such as virus scanning and applying security patches.
• Comfort working within AI-enabled workflows and tools to enhance productivity and problem solving.
• Strong organizational skills and the ability to prioritize multiple tasks in a fast-paced setting.

This is a full-time, on-site role based in an office in Scottsdale, Arizona, working Monday through Friday from 8:00 a.m. to 5:00 p.m. The IT Support Specialist serves as the sole IT professional in the Phoenix area while reporting to a manager located in Hillsboro, collaborating regularly with remote IT teams. The role involves routine travel to local worksites, including large semiconductor facilities, with mileage reimbursement provided for travel. The environment is professional and technology-driven, with a strong emphasis on AI adoption and the use of advanced tools, large language models, and modern service desk systems to streamline workflows. The organization offers a comprehensive benefits package that includes health, dental, and vision insurance, life insurance, a 401(k) plan, paid time off, and paid holidays.

Job Type & Location

This is a Contract to Hire position based out of Scottsdale, AZ.

The pay range for this position is $28.85 - $33.65/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Scottsdale,AZ.

This position is anticipated to close on Jul 10, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.