Floor Associate

About the Organization Cotton's Ace Hardware is a three‑generation, family‑owned and operated chain headquartered in St. Louis, Missouri. Since 1967, the company has operated 14 neighborhood stores in Missouri and Illinois, focusing on service, passion, respect, integrity, teamwork, and excellence. Benefits Competitive wages Medical coverage with employer contributions Dental and vision coverage Paid time off and holidays Vacation time Employee merchandise discounts Flexible hours Equal Employment Opportunity We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Position Summary The primary responsibilities of the Floor Associate position are to maintain outstanding customer service, uphold our mission and core values, generate sales, merchandise product, and support the store management team. Sales Associates are entrusted with a customer‑first philosophy and are essential in delivering the best shopping experience possible. Major Responsibilities Ensure each customer receives outstanding service that follows the S.A.L.E.S process and mystery shop standards. Maintain awareness of all promotions and advertisements. Execute daily operational goals and priorities assigned by store management. Assist in the training and development of peers. Actively participate in daily huddle meetings. Uphold merchandising and store cleanliness standards. Participate in the processing of new shipments and help keep the receiving and back stock area clean and organized. Respond to safety issues. Remain conscious of shoplifting activity. Aid customers in locating merchandise and processing special orders. Solicit customers to open an Ace Rewards card. Answer customers’ questions and provide information on procedures and policies. Qualifications High school degree or GED. Sales and customer service experience in a retail environment, establishing relationships with customers. Knowledge of retail computer systems, MS Word and Excel is a plus. A commitment to service excellence and customer satisfaction. Solid team player with excellent interpersonal skills. Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask. Ability and willingness to work flexible hours, including evenings, weekends, and holidays. Physical Requirements Must be able to lift, move, and handle up to 60 pounds frequently to load and unload customer orders. Ability to stand for extended periods of time. Location Hilltop, St. Louis, Missouri, and other locations across Missouri and Illinois. Job Status This position is currently accepting applications. #J-18808-Ljbffr