Senior Associate, Marketing Data & Capabilities

If you're energized by the work that makes great marketing possible — the data, the infrastructure, the cross-functional coordination — this role puts you at the center of it all. You'll help power some of the most personalized, high-impact campaigns in consumer financial services, working alongside talented marketers, analysts, and technologists to build capabilities that scale. This is a unique opportunity to shape how lifecycle marketing gets done at one of the world's leading financial institutions.As a Senior Associate, Marketing Data & Capabilities on the Customer Lifecycle Marketing team, you will drive and execute the foundational work that enables personalized lifecycle marketing programs across retention, product trade, and Ultimate Rewards. You'll translate marketing needs into audience and data requirements, program-manage cross-functional delivery, and help teams launch smarter, more targeted omnichannel campaigns with speed and rigor.Job responsibilitiesPartner with lifecycle marketers to define data needs and audience requirements that enable effective campaigns across retention, product trade, and Ultimate RewardsDevelop and execute segmentation strategies that support personalized marketing programs, including audience definition, readiness, and operationalizationProgram-manage cross-functional delivery for campaign capability needs, including intake, timelines, dependencies, risks, issues, and stakeholder updatesBuild and maintain reporting for lifecycle campaigns, tracking engagement metrics at the portfolio and aggregate level and synthesizing results into clear themes and actionsCollaborate with internal and external partners to identify capability gaps and drive improvements that strengthen execution quality and speedEnhance existing campaign processes and develop new operating routines that improve consistency, measurement, and optimizationCommunicate clearly and confidently with stakeholders, leading through collaboration and influence across teamsRequired qualifications, capabilities, and skillsBachelor's degree in Marketing, Business, or a related field4 years of experience in marketing, lifecycle or CRM marketing, marketing operations, marketing enablement, or a related roleDemonstrated ability to work with multiple internal and external partners and operate effectively in a cross-functional, matrixed environmentStrong oral, written, and presentation communication skillsAnalytical mindset with the ability to identify clear objectives, leverage data to inform strategy, and measure success effectivelyProven ability to influence and gain buy-in across teams without direct authorityDemonstrated ability to prioritize and manage multiple complex initiatives concurrentlyResults-oriented with strong problem-solving skills and a proactive approach to identifying solutionsCommitment to maintaining a strong control environment and adhering to risk and compliance proceduresPreferred qualifications, capabilities, and skillsMBA or advanced degree in a related fieldExperience in credit card or financial services marketingExperience translating marketing strategy into execution requirements, including audiences, data fields, measurement needs, and operational stepsStrong program and project management skills supporting multi-workstream deliveryExperience building durable campaign processes and playbooks that scale across programs and stakeholdersApplicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies. Full timePosting Date: 2026-08-14