Director of IT Core Banking and Retail Solutions

Job Description

Job Description:

Position Overview:

The Director of IT Core Banking and Retail Solutions leads strategy, execution, and operations for core banking and retail tech platforms. They modernize legacy systems, improve customer experience, and ensure secure, scalable, and reliable applications. This role manages cross-functional teams, vendor partnerships, and advises executives on tech investments to drive growth and innovation.

Primary Responsibilities:

Strategic Leadership:

• Define and execute the technology roadmap for core banking and retail systems in alignment with enterprise goals. Champion modernization initiatives including process automation, API integration, and digital transformation.

Portfolio Management:

• Own the full lifecycle of core banking and retail applications, including system selection, implementation, upgrades, and retirement. Ensure platforms meet performance, compliance, and customer experience standards.

Operational Excellence:

• Establish and monitor SLAs for system availability, transaction processing, data integrity, and customer-facing services. Ensure robust disaster recovery, backup, and cybersecurity protocols are in place and followed.

Financial Stewardship:

• Develop and manage the annual operating and capital budgets for the core banking and retail technology portfolio.

Vendor and Partner Oversight:

• Lead contract negotiations, performance reviews, and strategic alignment with third-party providers including core banking vendors, fintech partners, and managed service providers.

Team Development:

• Build and mentor a high-performing team of IT professionals. Oversee recruitment, performance management, career development, and succession planning.

Risk and Compliance:

• Ensure all systems and processes adhere to regulatory requirements, internal audit standards, and enterprise risk management practices.

Executive Engagement:

• Act as the primary technology liaison to Retail Banking and Operations executives. Translate business needs into technology solutions and ensure alignment of IT initiatives with business priorities.

Innovation and Thought Leadership:

• Stay abreast of industry trends, emerging technologies, and regulatory changes. Introduce innovative solutions that enhance operational efficiency and customer engagement.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Client risk management program.
• Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: BA or BS

Minimum # of Years of Job-Related Experience Required to Perform the Primary Responsibilities of this Position: 10

Skills Required to Perform the Primary Responsibilities of this Position:

• Excellent communication skills, both written and verbal
• Excellent management skills
• Excellent organizational, analytical and interpersonal skills
• Excellent project management skills