Certified Medical Assistant (Bilingual preferred) Remote Position

Welltality is seeking a dependable, detail-oriented Certified Medical Assistant (CMA) to join our growing remote team. This role is ideal for someone who thrives in a structured, phone-based environment and enjoys making a direct impact on patient care.

As a CMA with Welltality, you will play a key role in completing Medicare Annual Wellness Visit (AWV) pre-screenings and helping patients stay on track with their healthcare.

What You’ll Do

• Conduct Annual Wellness Visit questionnaires over the phone with patients
• Make outbound calls to schedule and complete screenings
• Accurately document patient information in EMR systems (NextGen, etc.)
• Identify eligible patients and assist with scheduling
• Maintain clear, professional communication with patients and clinic staff
• Ensure all documentation is complete, accurate, and compliant
• Meet daily and monthly performance expectations

What Success Looks Like

• Comfortable handling high call volume daily
• Ability to maintain efficient call times (typically under 30 minutes)
• Consistently meeting productivity expectations (~1.1 screenings/hour )
• Strong attention to detail with minimal errors
• Reliable attendance and consistent communication

✅ What We’re Looking For

• Certified Medical Assistant (required)
• Previous experience in phone-based or call center work strongly preferred
• Excellent communication and patient engagement skills
• Comfortable working in a fast-paced, metrics-driven environment
• Highly dependable with strong time management and accountability
• Tech-savvy with experience using EMRs and Microsoft Office
• Bilingual (Spanish) is a plus

Work Environment Expectations

• This is a fully remote position (32–40 hours/week)
• Must have a quiet, distraction-free workspace
• Must be able to remain fully engaged and available during scheduled hours
• Reliable internet connection required

Compensation & Perks

• $17–$18/hour based on experience
• Monthly performance-based bonus opportunities
• Consistent full-time hours
• Supportive team environment with ongoing coaching and feedback

Why Join Welltality?

At Welltality, we focus on delivering meaningful healthcare support that improves patient outcomes. Our team plays a vital role in helping patients stay proactive with their care while supporting physician practices nationwide.

We value accountability, teamwork, and continuous improvement , and we’re looking for individuals who take pride in their work and want to grow with us.