On-Site Call Center Manager | Lead & Coach ServiceTitan Team
Benjamin Franklin Plumbing Bay Area
Benjamin Franklin Plumbing is seeking a Call Center Manager in Novato, CA to lead the on-site customer service team and dispatch operations. You will own how calls are answered, how jobs are booked, and how the board is run daily in ServiceTitan, coaching reps to improve metrics and customer satisfaction. You will work with Operations Managers to keep technicians fully booked, maintain call scripts, and drive outbound campaigns while handling escalated calls and reporting KPIs to leadership. #J-18808-Ljbffr Benjamin Franklin Plumbing Bay Area
Vacancy posted 1 day ago
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