Client Experience Coordinator
Full-time
Consultwithtray
We are looking for a Client Experience Coordinator to oversee client communications, coordinate travel service details, and ensure every interaction throughout the travel planning and booking process reflects a smooth, professional, and high-quality experience.
What You'll Do:
- Oversee ongoing client communications related to travel bookings, itineraries, and service updates
- Ensure timely follow-ups, booking confirmations, and status updates are delivered to clients
- Coordinate scheduling, travel documentation, and client requests with accuracy
- Proactively identify and resolve issues to maintain a seamless travel experience
- Maintain detailed client records and booking information across internal systems
- Contribute to workflow improvements that support the overall travel operations team
- Deliver consistent, professional support throughout every stage of the client's travel journey
What Were Looking For:
- Strong communication, organization, and problem-solving skills
- Client service, account management, or customer-facing experience preferred — not required
- Comfortable working independently while utilizing provided systems and resources
- Detail-oriented, reliable, and deadline-driven
- Tech-comfortable and adaptable to new booking platforms and digital tools
- Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM
Technical Requirements
- Laptop or desktop computer
- Reliable broadband internet connection
- Smartphone for communication and updates
Why This Role Stands Out:
- 100% remote flexibility
- Structured onboarding and ongoing support
- Clear processes and systems provided
Vacancy posted 1 day ago
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