Entry-Level Field Service Technician

Why Join Us? HC Forklift America Corporation, a subsidiary of Hangcha Group is based in Charlotte, North Carolina. We offer a full line of innovative and reliable material handling equipment. Founded in 1956, Hangcha Group is now ranked 8th on the list of top global material handling equipment manufacturers. Ourhard-working 4,100 employees, across the globe, are one main reason we can claim this rank. We invest in our employees and offer a positive work environment where employees can cultivate their careers and enjoy a diverse company culture. In addition, we offer some of the best benefits and compensation packages in the industry. When employeescome on board, they are joining a growingcompany that is committed to seeingthem succeed. They are joining HC Forklift America Corporation. Benefits and Compensation We offer competitive starting wages, with significant incentive compensation and annual earnings potential based upon your role. We’re proud to provide employees with some of the best benefits in our industry and we’re committed to keeping them affordable. This allows our employees to keep more of their paycheck. For example, we offer benefits that cost employees nothing out of their paychecks. The employee-only premium is offered at zero cost to them. This includes medical, dental, vision, and a $25,000 life insurance policy. In addition, we offer term and whole life insurance, cancer, critical illness, accident, accidental death and dismemberment insurance, and coverage for the employee’s family at an additional cost. We also offer optional health & wellness benefits. Inclusive Workplace We promote an inclusive workplace where each and every person is valued and empowered to bring their best ideas, helping us better serve our dealers and make an impact in our communities. No matter your background, identity, or beliefs, we welcome you to explore a career with us. We celebrate our employees’ unique skills, backgrounds, and perspectives, and we want each team member to feel heard and appreciated. This not only enables employees to fulfill their career aspirations but also enables us to achieve business success and empower the communities we serve. Current Job Openings Whether you’re a professional in the material handling industry looking to take your career to the next level or a fresh college graduate just getting started, we offer unparalleled opportunities for growth and advancement. Position: Entry-Level Field Service Technician Location: Chino, CA Job Id: 255 # of Openings: 1 Job Title: Entry-Level Field Service Technician Department: LA Branch Job Type: Full-Time | Onsite | Salaried Exempt Position Summary This is an entry-level position within the Hangcha Customer Care Team designed to provide an opportunity and develop aspiring Field Service Technicians. Here at Hangcha, we will provide you with hands-on training, coaching, mentorship, and real-world scenarios/experiences in supporting the diagnostics, maintenance, and service repairs of Hangcha forklifts as well as any of our other material handling equipment. Whilst working onsite at one of our national dealer accounts, you may be supporting an experienced Field Service Technician while at the same time gaining hands-on exposure to lithium-ion battery technology, hydraulics, electricals, mechanicals, as well as all general forklift operations. This role will be ideal for someone who is mechanically inclined with foundational knowledge and is very eager to build a career in material handling equipment service. Under the guidance of our management teams and experienced technicians, you will progressively assume greater responsibilities as skills and certifications are achieved and become a key contributor to the team out there on the field. We will offer you a developmental path into a full-fledged Field Service Technician role. This role works directly with our client daily and may include occasional after-hours phone support as your training progresses. Key Responsibilities Assisting senior Field Service Technicians with diagnostics, inspections, and repairs of Hangcha forklifts Learning to troubleshoot battery-powered, lithium-ion, gas, LP, and diesel-powered forklifts Perform routine maintenance, safety inspections, and any preventive maintenance tasks Learn to read and interpret schematics and diagrams Assist with documentation of services, repair findings, and parts use Help support quality team’s investigations by gathering data and reporting observations Communicate in a professional manner with customers, technicians, as well as other internal departments Follow and adhere to all OSHA and company safety policies and participate in safety trainings Progressively take on individual and independent tasks as skills and competencies are developed Perform other related duties that may be necessary by management team Qualifications Associates degree, vocational/technical school, skilled-trade, or hands-on mechanical experiences are preferred Strong mechanical aptitude along with interests in electrical systems, hydraulics, drivelines, and lithium-ion technology Prior exposure to forklifts, material handling, industrial equipment, automotive is a plus Willingness to learn electrical diagnostics, forklift control systems, battery systems, hydraulics Ability to use power/hand tools, and diagnostics equipment Valid driver’s license with a clean driving record Must be able to obtain a forklift certification upon hire Bring a strong work ethic, coachable, eagerness to learn, reliability, adaptability Salary Range: (Based on experience and qualifications) Benefits Include: Medical, Dental, and Vision insurance 401(k) with company match Paid Time Off (PTO) and Paid Holidays Employee Assistance Program (EAP) Additional Information This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization. #J-18808-Ljbffr