Analyst - Commercial Sales (HD)

Job Description

Job Description

Commercial Sales Analyst (HD)

Location:             Atlanta, GA 

Reports To:             Director, Consumer Sales

Employment Type:          Salaried

Remote/Hybrid/On-Site:    Hybrid

Direct Reports:                  None

Travel:                               +/- 5% (Minimal - As business needs require)

Who We Are  

CREO Group is a leading consumer product, nursery, and greenhouse supply company. While others make plastic, we build relationships. As both a full-service designer and manufacturer, we offer a wide range of national and private-label products while delivering the flexibility, quality, and innovation our partners expect.

At CREO, work is more than a job - it is a journey. Our mission is to be the market-leading provider of innovative container solutions that enhance everyday living. We partner with our customers to deliver best-in-class, high-quality, and environmentally responsible products through disciplined operational execution. Powered by an engaged, high-performing team, we create enduring value for our employees, partners, and the communities we serve.

Being part of CREO means joining a community that celebrates collaboration and thrives on the diverse strengths of our people. You’ll work alongside colleagues who bring unique experiences, perspectives, and skills to the table, and together, we’ll achieve more than we could alone.

CREO offers eligible full-time employees competitive compensation and comprehensive  benefits including health, dental, vision, life insurance, short- and long-term disability coverage, paid time off and holidays.  

Many health and welfare benefits are available after 30 days of continuous employment.  

Our 401K offers a generous match, with vesting and eligibility beginning after 90 days of continuous employment. 

Position Overview  

The Commercial Sales Analyst serves as CREO Group's primary inventory planning and replenishment contact for The Home Depot across all assigned departments. Working closely with the Sales Account Manager, The Home Depot inventory planning teams, and CREO's internal supply chain and operations partners, this role uses data and business insights to align inventory with customer demand and support a 98% fill-rate objective. The analyst monitors sales, forecasts, orders, inventory, in-stock performance, and product trends; identifies risks and opportunities; communicates shortages and availability constraints; and recommends timely corrective actions. The position also supports promotional events, product launches, seasonal programs, and business reviews through disciplined planning, reporting, and cross-functional coordination.

Key Responsibilities

•    Serve as the primary day-to-day contact for The Home Depot inventory planning and replenishment teams across all assigned departments, partnering with the Sales Account Manager to support service, sales, and a 98% fill-rate objective.

•    Lead weekly inventory and replenishment status meetings with the appropriate The Home Depot teams; prepare the agenda and supporting analysis, document decisions, and drive follow-up actions to closure.

•    Communicate inventory unavailability, shortages, order cuts, allocation constraints, and expected recovery timing to The Home Depot and internal stakeholders each business day.

•    Manage account-level inventory planning, forecasting, and replenishment analysis for The Home Depot, using customer forecasts, sales history, point-of-sale trends, inventory positions, lead times, and known business events.

•    Monitor sales, orders, inventory, in-stock levels, fill rate, forecast accuracy, weeks of supply, product performance, and other relevant service metrics; investigate exceptions and performance gaps.

•    Identify near- and long-term inventory risks, excess or slow-moving inventory, potential stockouts, and demand or supply variances; recommend corrective actions and escalate material issues promptly.

•    Develop inventory plans for promotions, resets, product launches, seasonal programs, and special events, including pre-build requirements, initial allocations, replenishment assumptions, and post-event analysis.

•    Partner with Sales, Demand Planning, Supply Planning, Customer Service, Operations, Distribution, Finance, and other internal teams to align customer demand with supply, production, and inventory availability.

•    Maintain effective working relationships with The Home Depot merchants, planners, replenishment contacts, and other stakeholders to ensure timely, accurate, and consistent communication.

•    Create and maintain recurring dashboards, scorecards, reports, and exception analyses that translate account data into clear, actionable business insights.

•    Analyze root causes of service failures, forecast variances, lost sales, inventory imbalances, and replenishment issues; coordinate countermeasures and monitor results.

•    Support customer and internal business reviews by preparing inventory, sales, forecast, service, and product-performance analyses, including concise summaries of risks, opportunities, and recommended actions.

•    Validate data integrity across customer portals, internal systems, reports, and planning tools; investigate discrepancies and coordinate resolution with the appropriate teams.

•    Identify opportunities to improve planning processes, reporting accuracy, decision speed, and account performance through standardization, automation, and continuous improvement.

•    Maintain accurate planning assumptions, action logs, documentation, and performance records in accordance with company requirements.

•    Perform other related duties and analytical projects as assigned.

Education & Experience

•    Bachelor's degree in supply chain management, business, finance, analytics, operations, or a related field required; an equivalent combination of relevant education and experience may be considered.

•    Three or more years of experience in inventory planning, replenishment, demand planning, sales analysis, supply chain analysis, retail analytics, or a related business-analysis role preferred.

•    Experience supporting a major retailer, home improvement customer, consumer-products business, or high-volume account strongly preferred; experience with The Home Depot is a significant advantage.

•    Advanced proficiency in Microsoft Excel, including pivot tables, lookups, conditional formulas, data validation, and analysis of large data sets.

•    Experience with enterprise resource planning, customer portal, business intelligence, or planning systems; Power BI experience preferred.

•    Demonstrated ability to interpret point-of-sale, forecast, inventory, order, and service data and convert findings into practical business recommendations.

•    Strong written and verbal communication skills, with the ability to explain complex information clearly to customer and internal audiences.

•    Strong organization, attention to detail, follow-through, and ability to manage multiple priorities in a fast-paced, deadline-driven environment.

•    Sound judgment and a proactive approach to identifying problems, escalating risks, and coordinating solutions across functions.

Certifications (Preferred)

•    Certified in Planning and Inventory Management (CPIM), Certified Supply Chain Professional (CSCP), or comparable supply chain certification.

•    Microsoft Power BI Data Analyst or other relevant analytics certification.

Performance Expectations and Core Competencies

All CREO Group Employees are expected to:

Role-specific competencies include:

•    Customer Partnership: Builds trusted working relationships and responds with urgency, accuracy, and professionalism.

•    Analytical Thinking: Evaluates complex data, recognizes patterns and exceptions, and reaches well-supported conclusions.

•    Inventory and Replenishment Discipline: Balances customer demand, service, lead times, and inventory investment when recommending actions.

•    Business Acumen: Understands how sales, inventory, service, margin, and operational constraints influence account performance.

•    Communication and Influence: Delivers clear messages, facilitates productive meetings, and aligns stakeholders without relying on direct authority.

•    Accountability: Owns commitments, maintains accurate work, anticipates risks, and follows actions through completion.

•    Continuous Improvement: Identifies practical opportunities to improve reporting, processes, and business outcomes.

•    Demonstrate the CREO Core Values of Collaboration, Respect, Empowerment, and Opportunity in all interactions. 

•    Support the Company's Value Creation Plan through Commercial Innovation, End Market Expansion, Operational Execution, and Nurture Our Team. 

•    Promote a culture where people thrive, partners grow, and innovation takes shape. 

•    Perform work safely, ethically, efficiently, and with a commitment to continuous improvement. 

•    Contribute positively to the success of One CREO by working collaboratively across all functions and locations. 

Physical Requirements/Work Environment

Office and Customer Support Environment

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

•    Ability to remain in a stationary position (sitting or standing) for extended periods while performing office-related tasks. 

•    Frequently operate a computer, keyboard, mouse, telephone, and other standard office equipment. 

•    Frequently communicate with employees, customers, and business partners in person, by telephone, and through electronic communications. Must be able to exchange accurate information. 

•    Occasionally move throughout the office to attend meetings, access files, and interact with coworkers. 

•    Occasionally lift, carry, push, or pull office materials or equipment weighing up to 15 pounds. 

•    Occasionally bend, stoop, reach, or kneel to retrieve files or office supplies. 

•    Ability to read documents, computer screens, and printed materials with or without reasonable accommodation. 

•    Ability to travel occasionally, if required for the position. 

Employees regularly work in an office or non-manufacturing environment that may include:

•    Work is primarily performed in a professional office environment.   

•    The noise level is generally moderate.

•    The position may require occasional work outside normal business hours to meet business needs.  

•    Employees may occasionally be required to attend meetings or training at other company locations.

The position may require occasional visits to manufacturing, distribution, or customer locations. Employees must follow all site-specific safety requirements and wear required personal protective equipment when entering operational areas.

CREO Group reserves the right to revise or update this job description as needed to better comply with the actual essential function of the job requirements as business needs dictate.

CREO Group is an E-Verify and Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants. The Company provides reasonable accommodation for qualified individuals with disabilities in accordance with applicable federal, state, and local laws. Individuals who require accommodation to perform the essential functions of the job or to participate in the application process should notify Human Resources.

Compensation:

Salary Range/Pay Rate:  $70,000-$85,000