Service Manager - The Big Chill 30A

Job Description

Job Description

Benefits:

• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement

Come join our team! The Big Chill 30A is now hiring for a Service Manager . This is a great opportunity to join a dedicated, supportive leadership team while working on an exciting, mixed-use event property on 30A. We have multiple restaurant concepts on our property, including DUOS All-American eats, Local Smoke barbeque, Tackle Box seafood kitchen, Nectar coffee shop, and Mile Marker 15 Mexican grill. 

Major Areas of Responsibility

OPERATIONS
• Ability to train, develop and coach team members on established TBC processes across multiple outlets
• Supervise & lead daily FOH and BOH team member workflow
• Maintain expert knowledge of all menu items, specifications & standards for presentation
• Follow all established systems and procedures while providing feedback to team members
• Complete weekly and monthly FOH inventories with direct manager
• Process invoices via R365 and in-house accounting systems
• Place weekly orders through approved TBC vendors

TEAM
• Effectively communicate with team members & management while offering operational support
• Recognize team member achievements
• Weekly Manpower planning
• Conduct interviews and give hiring recommendations

SERVICE
• Report to scheduled shifts on time, in uniform and ready for the shift
• Communicate clearly and establish positive guest relations
• Excites guests by offering additional assistance, guidance & service
• Model organizational service goals, standards and policies
• Anticipate & recognize challenges and offer solutions
• Adapt to changes in business with efficiency and energy
• Display patience, empathy and respect for guests and team members
• Contribute to a family friendly atmosphere

GENERAL QUALIFICATIONS
• Able to provide documentation as a legal citizen of the United States to work for any employer
• Able to read, write, speak and understand English 
• Basic math skills
• Pass background check 
• Complete Food Manager ServSafe training 
• Complete TIPs training 
• Able to operate technology systems (POS, Scheduling App, LMS, Inventory Control System, etc.) 
• Able to stand or walk for extended periods of time, reach, stoop, bend and lift 
• Able to work 50+ hours per week