Food and Beverage Assistant Manager

Job Title Food and Beverage Assistant Manager Summary ASM Global seeks a Food and Beverage Manager for The Sanford Center to oversee professional client services, event planning, and operations for Suites, Catering, and Concessions. Key Responsibilities Manage service expectations for Suites and Catering, ensuring highest level of customer satisfaction. Oversee Concessions Operations for all events, maintaining consistency and accountability. Act as Manager on Duty for events—banquets, backstage catering, concessions, and other activities. Strategic planning and development of inventory control, point‐of‐sale systems, catering sales, and guest experiences. Identify opportunities to increase profit by challenging existing processes. Supervisory Responsibilities Interview, hire, schedule, train, and evaluate staff, in conjunction with Human Resources. Provide performance appraisals, discipline, and conduct coaching. Address complaints and resolve issues in a timely manner. Concessions Responsibilities Directly supervise the Concessions Manager or Supervisor. Provide coaching and evaluation of concessions management performance. Assist in training concessions employees and NPO group members on relevant policies. Suites and Catering Responsibilities Collaborate with Event Managers to acquire new clients and maintain existing customer base. Follow up with prospects, ensuring guarantees are submitted per proposal guidelines. Produce Banquet Event Orders (BEOs) and coordinate with necessary parties. Order linen, supplies, and equipment; maintain inventories of banquet items. Create weekly food and beverage schedules; submit to relevant stakeholders. Monitor customer service, handle complaints, and oversee event set‑up. Additional Responsibilities Lead all Food and Beverage department staff in compliance with ASM Global, SAVOR, and TSC policies. Coordinate with other departments to deliver quality service across the business. Maintain monthly inventory for Concessions and Suites/Catering events. Ensure compliance with health inspection requirements and maintain proper cleaning procedures. Perform additional duties as assigned by the Director of Food and Beverage. Qualifications High school diploma or GED required; significant related experience. Bachelor’s degree in hospitality management or equivalent preferred. Experience in management, catering, concessions, inventory control, order management, point‑of‑sale systems, and menu planning in an arena or stadium environment. Knowledge of industry terminology and excellent customer service skills. Strong communication, organizational, planning, and interpersonal skills. Ability to lead, delegate, and manage multiple projects under strict deadlines. Proficient with Microsoft Excel, Word, and Outlook; general spreadsheet and word‑processing knowledge. Must be able to work flexible schedules, including nights, weekends, and holidays. Must pass a credit check and background screening. Certifications ServSafe Food certification preferred. ServSafe Alcohol certification preferred. ServSafe Allergens certification preferred. Required for management positions in Omaha by SAVOR. Physical Demands Standing, walking, stooping, and lifting up to 50 lbs on a regular basis and for long periods of time. EEO Statement ASM Global is an Equal Opportunity/Affirmative Action employer that encourages women, minorities, individuals with disabilities, and protected veterans to apply. VEVRAA Federal Contractor. #J-18808-Ljbffr