Operations Specialist

Operations Specialist

Sparks Group has partnered with a growing insurance and financial services organization to identify a detail-oriented Operations Specialist to support critical business operations. This fully remote opportunity is ideal for someone who enjoys working in a fast-paced environment, managing multiple priorities, and ensuring operational processes are completed accurately and efficiently.

The Operations Specialist will be responsible for processing a variety of operational documents, managing payment-related transactions, and supporting internal teams through accurate record maintenance and administrative processing. The ideal candidate is highly organized, adaptable, and committed to delivering exceptional quality and service.

Eligible Locations: Candidates must reside in Florida, North Carolina, Ohio, Texas, Massachusetts, or Tennessee.

Responsibilities:

• Process a variety of inbound and outbound operational documentation, including account updates, policy changes, returned mail, mortgage-related requests, appointments, and other administrative transactions.
• Manage daily payment processing activities, including lockbox payments and declined payment resolution.
• Process payment reversals, transfers, bank returns, and credit card adjustments with accuracy and attention to detail.
• Initiate ACH and credit card reversals in accordance with company policies and procedures.
• Review documentation for completeness and accuracy while maintaining high quality standards.
• Maintain accurate records and ensure timely processing of operational requests.
• Collaborate with internal departments to resolve discrepancies and support day-to-day operational activities.
• Identify process improvements that enhance operational efficiency and customer experience.
• Prioritize competing tasks while meeting established deadlines in a high-volume environment.
• Provide exceptional internal and external customer service through professional communication and follow-through.

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 2+ years of experience in operations, administrative support, insurance, financial services, banking, mortgage, or a related field.
• Experience processing high-volume transactions with exceptional accuracy.
• Strong organizational skills and keen attention to detail.
• Ability to manage multiple priorities in a fast-paced, changing environment.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Self-motivated with the ability to work independently in a remote environment.

Preferred Qualifications:

• Experience working in a startup or high-growth organization.
• Familiarity with mortgage servicing or mortgage-related processes.
• Experience using Zendesk or similar customer support platforms.
• Previous insurance or financial services industry experience.

This job is Fully Remote.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.