Junior Account Manager

Junior Account ManagerAbout UsFluke Health Solutions’ Landauer business is a trusted leader in radiation safety, offering advanced monitoring and occupational health solutions globally. We pride ourselves on fostering strong, value-driven partnerships with our clients, contributing to improved safety and regulatory compliance. Join our team and drive growth as you partner with clients to elevate their experience, identify opportunities, and deliver measurable impact.Position OverviewThe Junior Account Manager will support Sales Representatives with post sale activities and act as the primary contact for customer support as well as drive cross-sell and upsell opportunities within assigned accounts. This role will work with closely with assigned sales reps to understand key account needs - tracking customer orders; following up on delivery timelines; as well as assisting in managing renewals, and contract follow-ups. This role will also manage & resolve customer issues - triaging incoming customer complaints and determine the appropriate resolution path; coordinating with internal departments to drive fast resolutions; and ensuring consistent and empathetic communication with customers during resolution processes.Key ResponsibilitiesMaintain Accurate CRM and Case Management RecordsLog all customer interactions, complaints, and resolutions in MSD with detail and accuracy.Maintain customer profiles, interaction history, and notes to enable seamless team handoffs.Ensure all cases/tickets are properly categorized and closed within designated timeframes.Drive Proactive Communication and Follow-upLog all customer interactions, complaints, and resolutions in MSD with detail and accuracy.Maintain customer profiles, interaction history, and notes to enable seamless team handoffs.Ensure all cases/tickets are properly categorized and closed within designated timeframes.Support Sales Processes and DocumentationAssist with preparation of quotes, proposals, or product literature as requested by sales.Follow up with customers for missing documents, approvals, or order confirmations.Help coordinate onboarding materials or training planning for new customers. Collaborating with Internal Teams to Improve ServiceIdentify recurring service issues or process inefficiencies and report trends to leadership.Recommend improvements to workflow, communication, or customer touchpoints.Participate in team huddles or process improvement projects to enhance the customer experience.Maintaining Knowledge of Products, Services, and PromotionsStay informed about updates to product offerings, promotions, pricing, or service changes.Share relevant products or promotional details with customers when appropriate.Coordinate with marketing or sales enablement teams to ensure up-to-date collateral is used.Support Reporting and KPI MonitoringTrack personal and team-level metrics related to response times, resolution rates, and satisfaction.Share insights with the team to continuously improve service delivery and support outcomes.QualificationsBachelor’s degree in Business, Sales, or a related field, or equivalent work experience1+ years of experience in sales, account management, or related roles; experience within healthcare or SaaS industries preferredExcellent communication, presentation, and negotiation skillsStrong organizational skills, with proficiency in CRM software and Microsoft Office SuiteFortive Corporation OverviewFortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.Fortive: For you, for us, for growth.About Fluke Health SolutionsComprised of four industry leaders—Fluke Biomedical, LANDAUER, RaySafe, and Victoreen — Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals. At FHS, we believe in your potential — your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at View email address on click.appcast.io RangeThe salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 89900 - 150100Comprised of four industry leaders—Fluke Biomedical, LANDAUER, RaySafe, and Victoreen — Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals. At FHS, we believe in your potential — your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at View email address on click.appcast.io salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 89900 - 150100 #J-18808-Ljbffr