Technician, Fiber Installation & Repair I

Fiber Installation & Repair Technician

The Fiber Installation & Repair Technician is the face of Rise Internet, serving as the front-line representative and a key member of our service-oriented team. Responsibilities include completing fiber and fixed wireless installs, disconnects, reconnects, add-ons, changes, and troubleshooting telephone and high-speed Internet services at customer locations, which may include climbing ladders and working on rooftops.

Essential Duties/Responsibilities

• Works outside or inside customers home or business to complete installations and repairs.
• Troubleshoots by attempting to identify and remedy sources of internet, video, and telephone service or customer-perceived problems.
• Prepares for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle as needed.
• Maintains company truck and other equipment per service requirements and safety guidelines.
• Drives company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
• Communicates with Dispatch and monitors provided software throughout the day for information regarding changes to work schedule and for information about current installation.
• Interacts with customers in a professional, courteous manner, including when responding to escalations and repeat customer concerns.
• Completes basic performance testing and setup of installed services, including PC, Local Area Network, and/or functionality of Voice over Internet Protocol telephone equipment.
• Educates customers on the features and functionality of installed products.
• Promotes Rise Broadband services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services.
• Explains waivers, agreements, and customer release forms.
• May regularly climb ladders and work on rooftops while performing installations and repairs.
• Cleans work area upon completion of job.
• Participates in team meetings as scheduled.
• Applies knowledge and skills acquired through training to relevant aspects of work activities.
• Completes paperwork accurately and reports and records work order status updates as required through various methods or media.
• Regular, consistent, and punctual attendance required. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operations demands, as needed.
• Follows all Company standard procedures, policies, and safety practices in the course of performing work activities.
• Performs other duties as assigned.

Job Requirements

• High School diploma or GED equivalent preferred; post-high school education a plus
• Minimum 18 years of age
• Valid state drivers license and acceptable driving record in accordance with Companys Motor Vehicle Policy
• Fusion Splicing
• Terminating Anaerobic, LC, ST, and SC Connectors
• Testing OTDR, Power Meters
• Troubleshooting damaged fiber and fiber equipment
• Splice Closures Prep
• Excellent customer service, time management, and decision-making skills
• Working knowledge of PC and MS Office products
• Bilingual in English/Spanish is a plus
• Self-motivated: ability to work independently with limited supervision to complete tasks, respond to department requests, collaborate with others to utilize resources, and apply knowledge to identify quality solutions
• Ability to interact and communicate appropriate information to customers and team members in a professional manner
• Must have a positive attitude and work well in a team setting.
• Ability to effectively maintain professional appearance and demeanor in a variety of work environments
• Ability to read and interpret technical information, such as repair manuals, parts books, etc.
• Basic understanding of electronics and connectivity concepts
• Ability to work required shifts and overtime (as necessary)
• Ability to travel and provide service in assigned geography
• 2 years of telecom/fiber experience.

Working Conditions

• Employee is constantly required to stand, walk, use hands to handle or feel objects, tools, or controls, and reach with hands and arms. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry, and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close-up, distance, peripheral vision, depth perception, and the ability to adjust focus. Full spectrum color vision required.
• Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.
• Daily travel within the Companys geographical footprint is required.

Disclaimer

This job description is not meant to be an all-inclusive statement of every duty and responsibility that will ever be required of an employee in this position; however, the employee will be held responsible for all duties assigned.