Senior Technical Support Engineer

Providing product-focused technical resolution, the full-time Senior Technical Support Engineer will manage complex troubleshooting across AI security and data discovery, driving technical ownership of support tickets and engineering automation tools while working remotely. Key responsibilities Master complex technical challenges by deep-diving into enterprise architectures to solve high-stakes issues Drive complete technical ownership of support tickets from discovery to resolution, acting as the primary technical authority Engineer automation and internal tools to streamline troubleshooting processes and enhance team performance Required qualifications Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field, or an Associate degree with equivalent practical experience 5+ years of experience in technical support, support engineering, escalation support, or customer-facing technical roles within SaaS or cybersecurity Hands-on experience with scripting languages such as Python, Bash, or PowerShell, and experience automating diagnostic workflows OS-level support skills for both Windows and macOS endpoints, including experience with manual installations and MDM tools Familiarity with DLP domain knowledge and classic DLP channels, as well as AI-specific DLP policies Virtual Vocations Inc