SAM consultant - Software Asset Management

SAM consultant - Software Asset Management Hand-on experience on ServiceNow needed as well. Minimum 8 to 10 years of experience. Skill Profile: ITIL Foundation is a must; CSAM Certification is preferred. Candidate who has worked in Software Asset Management will be preferred. Expertise in Excel reporting. Exceptional customer service skills and client focus. Coordination, negotiation, and persuasion skills. Ability to work with all levels of client and internal resources. Strong verbal and written communication skills with the ability to communicate technical information in non-technical language. Knowledge of different vendors (Microsoft, Oracle, Adobe, etc.) and their licensing models is a must. Should be able to analyze the impact of any change in IT environment/infrastructure on licensing. Candidate should have experience with ServiceNow SAM Pro Module. Roles and Responsibilities: Monitoring of SAM process, setup of status reports, and improvement process based on best practices. Planning, steering, and training of the other license management roles. Quality check related to commercial information. Evaluation and management of measures based on the current compliance situation (e.g., license transfer). Elaboration of a realistic forecast of software (maintenance) requirements (demand planning). Regular provision of information about the commercial entitlements (purchases, agreements). Storage of the license certificates. Carry out license optimization activities on both server and client applications. Setup and maintenance of the software entitlement inventory. Provision of relevant data for SAM or in case of audits. Documentation of the license situation/preparation of license balance. Analysis/consulting of necessary measures. Enrichment of data with SAM relevant information. Elaboration and publishing of the license position of all products based on the license metric. Define and produce the reports in line with the requirements of the customer. Able to report on under and over licensed software. Communicate audit findings with senior level executives while preserving client relationships. #J-18808-Ljbffr