Dental Treatment Coordinator - Orthodontic Office

Our Orthodontic practice, located in Manhattan, is seeking a dedicated and detail-oriented Dental Treatment Coordinator to join our team. You will be responsible for overseeing New Patient examinations, Case Presentations, and Observation examinations in a warm and inviting manner. Track patient experience from the initial examination to the start of treatment as directed. Communicate extensively with patients, parents, general dentists, dental specialists, doctors, and staff.

Primary Duties:

• Guiding new patients through their examination and diagnosis process on time and with great efficiency
• Presenting treatment fees and payment options
• Assisting new patients with scheduling their start appointments
• Tracking patients with detailed follow-up daily/weekly/monthly/quarterly/yearly with verbal and written reports
• Answering any questions presented by new patients in a warm and instructive manner
• Accurate statistical gathering and reporting of conversion ratio and patient status

What You'll Do

• Set patients up for success through the use of our software tools
• Give a world class welcome!
• Flexibly coordinate appointments to create Beautiful Smiles
• Communicate appointment needs and patient progress
• Work hand in hand with doctors and staff to present treatment plans and help patients achieve a beautiful, healthy smile

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Requirements

• Minimum of 1-2 years of experience in dental treatment coordination or front desk
• In-depth knowledge of dental insurance policies and procedures
• Knowledge of managed care plans and insurance verification is a plus.
• Hands-on experience with a dental EMR system
• Experience presenting treatment plans and explaining fees and payment options to patients or parents is a plus.
• Experience communicating with general dentists or dental specialists is a plus.
• Eligible to work in the United States

Benefits

• Compensation: $28.00-$35.00/hour based on experience
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan