Banquets & Events Attendant - Giants Ridge

Banquets & Events Attendant

The Banquets & Events Attendant is responsible for the set-up, service, and tear-down of banquet and event spaces, ensuring a clean, organized, and welcoming environment of guests. This role plays a key part in delivering high-quality service by anticipating guest needs, maintaining presentation standards, and supporting efficient event operations.

Essential Functions

• Provides friendly, professional service by greeting guests in a positive and courteous manner and responds promptly to requests.
• Assist with the set-up and breakdown of banquet and event spaces according to event orders, diagrams, and management direction.
• Maintain cleanliness, sanitation, and organization of all banquet areas before, during, and after events.
• Monitors events to ensure proper presentation and functionality; replenish food, beverages, and supplies as needed.
• Clear tables, removes dishes, and ensures timely clean-up throughout and following events.
• Works collaboratively with kitchen, sales, and event staff to ensure smooth event execution.
• Addresses guest concerns professionally and escalate issues to management when necessary.
• Follows all safety and sanitation standards; reports hazards or concerns immediately.
• Properly stores, handles, and cares for equipment reusable materials after each event.
• Provides bar service at events when assigned, in accordance with certifications and company policies.
• Performs other duties as assigned to support event operations.

Skills and Knowledge Requirements Include

• High School Diploma or GED preferred.
• Strong customer service skills with a positive, team-oriented attitude.
• Ability to work in a fast-paced environment with attention to detail.
• Knowledge of or willingness to learn property food handling and sanitation practices.
• Strong communication skills and the ability to follow verbal and written instructions.
• Ability to identify issues and proactively communicate with supervisors.
• TIPS certification or the ability to obtain certification, if required.
• Ability to interact with a wide variety of people, including guests and coworkers.
• Ability to operate a point-of-sale (POS) system, including ability to consistently handle monetary transactions.

Physical and Mental Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying and pushing up to twenty-five (25) pounds regularly, thirty (30) to thirty-five (35) pounds frequently, and up to fifty (50) pounds occasionally.
• Ability to stand for the entire workday and climb stairs regularly.
• Withstanding temperature extremes in indoor and outdoor environments.
• Ability to work a flexible schedule, including evenings, weekends and holidays according to department needs.
• Physical presence at the job site is essential to perform job duties.

Equipment Used

• Banquet and event equipment (tables, chairs, linens, chafing dishes, serving trays, etc.)
• Beverage service equipment (coffee machines, beverage dispensers, bar equipment)
• Point-of Sale (POS) system

Are you looking for a flexible role where no two days are the same? Do you enjoy working in a fun and lively environment where you are part of memorable celebrations? If so, join our team as a Banquets & Events Attendant and play a key role in creating exceptional guest experiences for weddings, parties, corporate events and more!

This position is flexible, with on-call scheduling based on event needs.

What We're Looking For:

• A friendly, professional attitude with strong communication skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Ability to work in a positive, efficient, team environment.
• Availability to work flexible hours, including weekends and holidays.

Why Join Giants Ridge?

• Mountain Perks Enjoy free employee passes and discounts for your family so you can hit the trails all season long!
• Exclusive Discounts Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge.
• Work with Friends Join a fun, supportive team where every day feels like an adventure.
• Flexible Scheduling We offer flexible schedules to fit your lifestyle, but some evening, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge.
• And More! Additional perks and surprises that make Giants Ridge a great place to work!

Giants Ridge is the #1-rated family vacation destination in Minnesota. Located just north of Duluth in the heart of Minnesota's Superior National Forest, Giants Ridge is a four-season family-oriented resort offering fun and adventure for every level of outdoor enthusiast. Summer is filled with world-class golf, plus mountain biking, water recreation and more. Winter brings incredible skiing, snowboarding, fat tire biking and endless miles of snowmobile trails to explore, plus dining, shopping and much more. Spring and fall seasons are the perfect transitions to the next season of outdoor adventure.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Our Commitment to Diversity, Equity, & Inclusion: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.