HR Business Partner

Introduction
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Overview
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.


Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!


Responsibilities

• Responsible for assisting in directing the operations and staff of the HR department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction
• Develops and maintains productive, informative, and respectful relationships that support achievement of business-focused results with assigned departments.
• Serves as business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; provides HR support to team members at all levels of the organization. Assists in ensuring that property HR SLA's are followed and met.
• Identifies and develops strategies for client groups with respect to turnover, retention, staff development, engagement, employee relations, guest service, compensation, wellness, and performance management issues.
• Identifies and establishes partnerships with local workforce development groups, colleges, and community outreach organizations.
• Partners with top HR leader and other members of the HR team in monthly budget reconciliations, P&L review, and approving departmental purchasing.
• Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
• Partners with top HR executive to determine Human Resources strategy.
• Analyzes property trends and metrics relative to engagement, turnover, staff development, etc., in partnership with HR team and develops solutions, programs, and policies as necessary.
• Manages and resolves employee and/or labor relations issues; conducts effective, thorough, and objective investigations in cases of grievances, harassment, employee concerns, or EEOC issues.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Provides performance management (coaching, counseling, career development, corrective action, performance reviews, and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations, and internal policy/procedure.
• Maintains current knowledge of HR policies, programs, laws, and regulations.
• Develops reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan, or other identified HR analytics.
• Facilitates training and development programs and delivers results that correspond with established goals; analyzes results from programs and redirects as necessary for talent development purposes.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.

Requirements

• Bachelor's degree (B.A./B.S.) in Human Resources Management or related field from four-year college or university; five (5) or more years of experience as a Human Resources Generalist; or equivalent combination of education and experience.
• PHR or SPHR professional certification preferred.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have advanced computer skills including proficiency Microsoft Office applications (Word, PowerPoint, Excel, and Outlook); iCIMS and UltiPro experience a plus.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Must have excellent organizational and interpersonal skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Demonstrated intermediate level of competence in the areas of ambition, customer service, engagement, leadership, business reasoning, and emotional intelligence.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
• Flexible to work all shifts, including nights, weekends, and holidays, as business needs dictate.