SOC Analyst

Onsite 5 days a week in Wilmington, DE

JOB SUMMARY
The Security Operations Center (SOC) Analyst is responsible for identifying, analyzing, and supporting events and incidents that may impact operations, employees, contractors, and passengers. The analyst serves as the primary point of contact for security-related alarms through enterprise security systems, including Video Surveillance Systems (VSS), Access Control Systems (ACS), and Intrusion Detection Systems (IDS). The role ensures timely detection, interpretation, and escalation of suspicious, malicious, or criminal activity while supporting the operational performance and safety of the organization.

ESSENTIAL FUNCTIONS
Monitoring and Control Verification:
*Monitor VSS, ACS, and IDS systems to ensure continuous situational awareness.
*Validate that controls operate as designed and identify system degradation or gaps.
Incident Detection, Analysis and Response:
*Triage alarms using defined severity and risk frameworks.
*Investigate alarm activation and analytical system alerts.
*Initiate internal/external notifications, including law enforcement, control centers, and security leadership.
Evidence Handling & Documentation:
*Preserve digital evidence following chain-of-custody requirements.
*Maintain complete, time-stamped documentation of shift activity.
*Generate defensible reports for audits, legal purposes, or regulatory use.
Operational Risk Intelligence:
*Identify recurring vulnerabilities and provide trend reporting.
*Support enterprise risk register updates with observed patterns.
Compliance & Audit Support:
*Support ISO internal audits and documentation reviews.
*Participate in corrective action tracking and continuous improvement activities.


MINIMUM QUALIFICATIONS
*Minimum 3+ years of security operations, SOC work, law enforcement dispatch, or similar experience.
*Experience with VSS, ACS, IDS, and incident management platforms.
*Strong documentation, reporting, and communication skills.
*Ability to work in a 24/7 environment with rotating shifts.


MINIMUM KNOWLEDGE, SKILLS, and ABILITIES
In addition to the minimum qualifications, the ideal candidate will posses the following minimum knowledge, skills and abilities.
*Ability to interact effectively and professionally with persons from diverse cultural, educational, socioeconomic, racial, ethnic, and professional backgrounds.
*Ability to perform under pressure and tight deadlines.
*Ability to maintain job-related certifications which include, but are not limited to, National Crime Information Center and Commonwealth Law Enforcement Assistance Network (CLEAN) or applicable system clearance.
*Must be familiar with industry standards and best practices for physical security (ASIS, APTA, ANSI, ISC, etc).
*Interpersonal, organizational, and problem-solving skills, including a demonstrated ability to work effectively both independently and in a team or collaborative environment.
*Ability to communicate complex information efficiently and effectively and in a manner that meets diverse audiences' needs, including senior-level leadership.
*Proficiency in utilizing Microsoft Office, including SharePoint, Excel, Outlook, Word and PowerPoint.
*Ability to handle pressure; fast-paced environment, and aggressive deadlines during an emergency and non-emergency situation.


PREFERRED EXPERIENCE, EDUCATION, and QUALIFICATIONS
*Experience with the administration, operation, and maintenance or installation of enterprise physical security systems, including Genetec-based access control systems (ACS), Lenel video surveillance systems (VSS), and/or intrusion detection systems.
*Ability to proactively prevent and analyze problems and to take appropriate immediate action.
*Ability to assist in problem resolution and technical troubleshooting when field support is needed.
*Ability to participate in projects related to assigned responsibilities.
*Ability to work with autonomy.
*Previous experience in emergency dispatching (Police/Fire/EMS).


Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.


Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .


Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.