STUDENT-Phonathon Supervisor

Job Description

Ithaca College Annual Fund is looking for a Student Supervisor for our Phonathon Program.

Qualifications

• Currently enrolled as a student at Ithaca College and has been employed in Phonathon.
• Demonstrated understanding of and comfort with Ithaca College fundraising activities, including Phonathon goals and objectives.
• Familiarity with Ithaca College campus, activities, and history
• Ability to motivate and create enthusiasm with peer group.
• Ability to communicate directions and information in a concise and constructive manner.
• Interest in helping Ithaca College
• Courteous and engaging personality
• Able to present information concisely and persuasively.
• Able to follow directions and accurately record data/details.
• Good time-management skills
• Reliable and dependable
• Detail oriented and proactive.
• Creative
• Team player and the ability to work independently.
• Demonstrated leadership and management skills.
• Willingness to learn appropriate ways to provide constructive feedback to peers.

Responsibilities

• Serve as a role model for callers, always displaying a positive and professional attitude.
• Help callers reach goals by answering questions, coaching, and demonstrating good phoning techniques.
• Reinforce good phoning skills by providing support and encouragement to callers.
• Prepare calling assignments.
• Select motivational activities for each shift and prepare all activity materials, incentives, etc.
• Assist with any additional related duties as they occur.
• Meet Phonathon performance standards.
• Manage schoolwork load and job hours.
• Uphold Phonathon employment and confidentiality agreements.
• Inform Ithaca College alumni and parents about campus events, news, enhancements, and initiatives (Calling, Texting & Emailing).
• Professionally communicate Ithaca's mission and priorities
• Maintain and update information and records.
• Ask alumni and parents to make a gift to support the College by credit card, pledge, or check.

Schedule/Hours

• Work two shifts per week.
  • Shift times:
    o Monday evening, 6:00 p.m. - 9:00 p.m.
    o Tuesday evening, 6:00 p.m. - 9:00 p.m.
    o Wednesday evening, 6:00 p.m. - 9:00 p.m.
    o Thursday evening, 6:00 p.m. - 9:00 p.m.
• Attend and participate in supervisor meetings.

Experience You will Gain:

1. Professional experience
2. Confidence
3. Knowledge of Ithaca College
4. Better understanding of Philanthropy/Giving Back
5. Develop transferable skills:
   • Verbal Communication
   • Leadership
   • Collaboration and teamwork
   • Time management
   • Money management
   • Customer Service Skills
   • Ability to negotiate.
   • Ease/comfort meeting/talking to new people.
6. Networking Opportunities

Hourly Pay: $16.30

Supervisor: Kelly Dukerich

About Us

About Student Employment @ IC

Ithaca College strives to offer experiential learning opportunities through its student employment programming, designing all student positions around a range of transferable skills desired by recruiters across a range of industries. As a student employee at Ithaca College, you will have the opportunity to utilize skills developed within the classroom and to put them into practice in a professional setting.


Preference for student employment positions is granted to students with Federal Work Study (FWS) eligibility.

To learn more about IC Student Employment, please visit our website. For questions about this job, please contact the Hiring Manager listed on this posting or View email address on click.appcast.io.