Optometric Technician

Introduction LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. We are committed to taking care of you so you can bring the best quality experience to patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products. Requisition ID: 933075 | Store #: 000894 LensCrafters | Position: Part-Time General Function The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. Ensure all patients receive the highest quality Optometric care and deliver the store’s key performance indicators by ensuring flawless execution of the patient experience during and after the exam process and seamlessly linking the doctor and retail functions together. Major Duties and Responsibilities Display a professional image and greet patients promptly with a smile. Answer the telephone in a friendly and courteous manner. Assist the optometrist in eye examinations by obtaining medical history, preparing patients, and performing test procedures with accuracy. Review prescriptions and patient information carefully; identify special needs and consult with the Optician, Managing Doctor or Retail Management when necessary. Show patience and courtesy to indecisive or difficult customers and patients. Perform work accurately and thoroughly despite time pressure and patient volume. Identify situations involving unsatisfied patients and act quickly for effective resolution. Demonstrate knowledge of appointment booking/scheduling procedures and computer operation/procedures. Handle and file all patient records in an organized and efficient manner in accordance with HIPAA. Support retention and cultivation of exams, including making NEE calls, 24‑hour confirmation calls and no‑show call‑backs. Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly, and clutter‑free environment. Utilize the CIAO system for inputting customer/patient data, insurance information, and eye care services with appropriate fees; enter prescription information with accuracy and attention to detail. Maintain a safe working environment for all associates, customers, and patients. Support compliance of visual merchandising in the exam lanes, assessment room and contact lens area. Adapt to various examination scenarios and be personable with patients and staff. Perform all pre‑examination testing with accuracy and attention to detail; explain all measurements and answer patient questions. Use clinical and product knowledge to provide coaching and guidance to patients on contact lens care and handling. Be responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed. Monitor and maintain inventory of supplies and contact lenses in exam rooms. Support retail as capacity and patient demand allows. Basic Qualifications High School graduate or equivalent. Minimum of one year of strong customer service skills (internal or external). Leadership skills. Strong communicator and listener. Problem‑solving ability. Organizational skills. Strong interpersonal skills. Ability to assess priorities, address multiple tasks and deadlines in a fast‑paced environment. Ability to work autonomously. Knowledge of office environment. Strong basic math skills. Preferred Qualifications Experience in retail and/or optical. Experience in healthcare. Pay Range: 18.88 – 26.88 per hour. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. A competitive bonus and/or commission plan may complement the first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. EssilorLuxottica complies with all applicable laws related to the application and hiring process. For a reasonable accommodation or to provide feedback regarding this posting, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io or email View email address on click.appcast.io. #J-18808-Ljbffr