Senior Claims Representative

Job Description

Senior Claims Representative, Workers Compensation

Hybrid - Middlesex County | $80,000 - $100,000


Join a growing, service-focused risk and claims organization known for its collaborative culture, client-centric approach, and commitment to professional development. This role offers the opportunity to step into a senior role on a high-performing team in a supportive, forward-thinking environment.


Overview


The Senior Claims Representative is responsible for all phases of assigned workers compensation claims handling, ensuring efficient, compliant, and high-quality outcomes.


Responsibilities

• Gathers all required claim information from contacts and documents it for claim files and management review.
• Conducts initial claim follow-up by phone or letter, ensuring all necessary information is received to process the claim.
• Obtains details from witnesses, police, medical providers, and other sources; secures bills and proof of loss to support timely claim resolution.
• Reviews coverage and authorizes claim payments within assigned authority limits.
• Processes claim payments when appropriate and provides supporting documentation for management tracking.
• Performs field investigations to ensure prompt and fair settlement of assigned claims.
• Maintains responsibility for claims in accordance with established service standards.

Qualifications

• 5+ years of experience in claims
• Bachelor’s degree preferred
• Strong communication skills and attention to detail
• Experience with Workers Comp/Bodily Injury preferred

For consideration, please email your resume to View email address on click.appcast.io

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.