Retail Operations Manager

Job Locations Chicago, IL 60601 (Primary Posting Location) Grand Rapids, MI 48201 Summary Retail Operations Manager (ROM) is responsible for leading and developing an assigned Retail Selling and Merchandising organization, overseeing specific segments of clients and retailers within an assigned geography, and representing the Company and its clients and customers through management of retail store coverage and execution of business objectives. Benefits Full‑time benefits (Medical, Dental, Vision, Life) 401(k) with company match Training and career development Generous paid time‑off Responsibilities Operational Excellence Maintain high‑performing teams and proactively ensure client KPIs are met, addressing retail issues on an ongoing basis. Oversee efficient retail routing and approve all routing decisions for the assigned region. Develop people through training, performance reviews, in‑store assessments, associate development plans, and succession planning. Source and integrate external talent as part of a long‑term talent expansion strategy. Maintain proactive and professional communications across internal and external stakeholders to drive change. Maintain knowledge of company reporting systems, interpret data, and provide actionable insights. Manage, assist, or develop expense and/or revenue/operating income budget for the area of responsibility. Strategic Leadership Outline and implement national policies and programs, promoting the company's strategic direction. Grow base business and add new business opportunities. Oversee organization‑wide initiatives to increase effectiveness and efficiency. Serve as strategic retail contact for customers and internal teams, ensuring client and company KPIs are met. Client/Retailer Partnership Management Build and maintain client/retailer partnerships, managing ongoing goals and KPI objectives. Pursue new client representation and additional business opportunities from existing client base. Supervisory Responsibilities Direct reports: hire, retain, train, coach, and develop direct reports using company processes. Indirect reports: delegate work and provide guidance, direction, and mentoring. Travel and Driving Driving and travel are essential duties; travel up to 80% of the time. Qualifications High School Diploma or GED required; Bachelor’s degree in Marketing or Business Management preferred. 5+ years of retail associate management experience. 1–3 years of experience managing retail merchandisers, P&L, budgeting, forecasting, and client expectations. Customer and client management skills. Job Will Remain Open Until Filled. Equal Opportunity The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other protected category. The Company shall provide reasonable accommodations to enable qualified applicants or employees to perform essential job functions. #J-18808-Ljbffr Advantage Solutions