Automotive Service Advisor

Job Description

Job Description

A Day in the Life:

Remote position on a schedule varying Mon-Fri 4:00am to 7:00pm and Sat-Sun 4:00am to 5:00pm

*Ability to work REMOTE – Required to be located near our Phoenix office*

Pay: $22/hr

What You’ll Do:

• Ensure vendors are performing requested repairs at agreed upon pricing
• Reviewing a wide range of vehicle repair requests
• Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, warranty work covered by OEM
• Handle repair disputes with national account vendors
• Validating parts pricing and labor times
• Guarantee vehicle repairs adhere to company policies and address safety concerns
• Efficiently drive down vendor cycle time to minimize out of service days
• Handle phone calls related to vehicles experiencing extensive down time
• Adhere to goal setting metrics for all job functions
• Review vehicle repairs
• Handle phone calls, emails, and chats
• Working behind a desk
• Available to flexible schedule to support business needs that may require working weekends based on seniority shift bid

What We’re Looking For:

• Highschool Diploma or GED
• 3 years of previous vehicle maintenance experience
• Minimum of 4 ASE certifications related to job scope
• Ability to work remote
• Fleet experience preferred
• Automotive vehicle repair background
• Ability to multitask
• Negotiation
• Computer literate
• Customer service
• Experience with labor guides

What You’ll Get:

• Remote Work
• Up to 40% off the base rate of any standard Hertz rental including Friends and Family
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

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