Plumbing/HVAC Service Department Dispatch and Operations Support

Job Description

Job Description

Benefits:

• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

Position Overview:
We’re looking for a detail-oriented, high-energy professional to join our Service Department . This position is responsible for assisting in dispatch, analyzing service tickets, and preparing jobs for billing. 
This is a critical, front-line role that requires strong organizational skills, multitasking, and professional communication.
Key Responsibilities:

• Dispatch field technicians across Texas based on job urgency, location, and skillset
• Monitor job progress, scheduling, and technician availability
• Maintain daily communication with customers and internal teams
• Ensure jobs are updated in software (e.g. FieldPulse/QuickBooks) with accurate notes, photos, and status
• Assist with service call intake, job creation, and scheduling
• Track job progress from dispatch to completion and follow up as needed
• Support ops manager with vendor coordination and materials tracking
• Help manage emergencies, job escalations, and service updates
• Close out jobs and check for discrepancies.

Ideal Candidate Will Have:

• 2+ years of experience in dispatch, scheduling, or operations (service industry preferred)
• Excellent communication and customer service skills
• Strong attention to detail and follow-through
• Ability to stay calm and organized in a fast-paced environment
• Proficiency in scheduling or dispatch software (FieldPulse, ServiceTitan, etc. a plus)
• Familiarity with property management or trade services (HVAC, plumbing, restoration, etc.)

What We Offer:

• Full-time, in-office role with room to grow
• Supportive team culture with training and mentorship
• Competitive pay based on experience