Customer Service Analyst

Description Ready for more than just a job? Build a career with purpose. At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed. As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together. In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel , Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's , Stonyfield Organic , Brown Cow , Oui , Yoplait , Go-Gurt , :ratio , Green Mountain Creamery , and Mountain High , along with a growing family of ethnic favorites like Karoun , Gopi , and Arz . At Lactalis, we live by our core values- Ambition, Engagement, and Simplicity . We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued. Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION , your STORY , and how your EXPERTISE can help us shape the future of dairy. From your PASSION to ours Lactalis US Yogurt, part of the Lactalis family of companies, is currently hiring a Customer Solutions Analyst based in Londonderry, NH or Minneapolis, MN . Please note: We are not offer relocation assistance for this role. The Analyst, Customer Solutions will be responsible for delivering customer insights and actionable supply chain solutions through strong partnerships with strategic customers, sales teams, and internal supply chain stakeholders. This role will leverage analytical tools, data, and cross-functional collaboration to identify operational gaps and design sustainable solutions that improve efficiency, reduce supply chain costs, and support profitable growth. The Customer Solutions Analyst will reports to the Manager, Customer Solutions From your EXPERTISE to ours Key responsibilities for this position include: Utilize analytical tools, systems, data, and reports to identify and lead service improvements, supply chain initiatives, and cost-saving opportunities with strategic customers. Develop collaborative supply chain partnerships with customers to maximize growth opportunities and create competitive advantage. Lead the development of value-added supply chain services that improve order profiles, distribution efficiency, forecast accuracy, and order fill rates. Partner with customers and internal teams to align and improve key performance metrics across demand planning, operations, manufacturing, supply chain, and sales. Develop and lead analytical reporting initiatives that identify, quantify, and track internal and external improvement opportunities. Identify scalable customer solutions and partner with Sales, Distribution, Transportation, Finance, and Supply Chain Planning to implement multi-customer initiatives. Requirements From your STORY to ours Qualified applicants will contribute the following: Education Associate's Degree or equivalent experience (5 years) required. Bachelor's degree in business preferred. Experience 3+ years of relevant professional experience in analytical, operational, or customer-facing business roles within a manufacturing or supply chain environment, or an equivalent combination of education and experience. Certifications and specific knowledge Strong computer skills, including proficiency in Microsoft Word, Excel, and Access database systems Strong written and verbal communication skills Demonstrated analytical, problem-solving, and negotiation skills Strong planning, organization, and time-management skills with the ability to meet deadlines Ability to work effectively in a cross-functional team environment Ability to adapt and perform effectively in a fast-paced, changing work environment At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career. Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations. #YOGURTIND