Animal Care Assistant

Irvine Animal Care Center Program Assistant Apprenticeship (Limited Term*)One Irvine Workforce Presents: Irvine Animal Care Center Program Assistant Apprenticeship (Limited Term*) *This position is full-time, at-will, and budgeted for 14 months with the approximate program period of late October 2026 through December 2027. Post-program employment opportunities may be available, but are not guaranteed.The Irvine Animal Care Center Program Assistant Apprentice plays a pivotal role delivering high quality services and administrative support that advance animal welfare and community engagement at the newly refurbished Irvine Animal Care Center. If you are passionate about serving both people and animals, possess strong communication, administrative, and customer service skills, a Program Assistant Apprenticeship could be an excellent opportunity for you!The One Irvine Workforce Apprenticeship Program is funded through the California Volunteers Youth Service Corps grant. In addition to employment, apprentices receive specialized professional development and mentorship, and participate in innovative trainings, all while supporting some of Irvine's most important initiatives. An apprenticeship is a great way to gain on-the-job training, experience the benefits of public service, and invest in your future.Apprenticeship Eligibility Requirements This program is grant funded and has specific eligibility requirements, including:Participants must be between 18-30 years old on their first day of service, estimated to be October 2026.Priority will be given to Irvine residents who meet at least two of the following: Are unemployed or out of schoolAre low-incomeMay have difficulty finding employmentAre first generation college studentsWere in or are transitioning from foster careAre or were engaged with a mental health or substance abuse systemAre or were justice-involvedAre experiencing or have experienced housing instabilityHave not participated in an AmeriCorps programYour ImpactSupport the administrative and customer service functions of the Irvine Animal Care Center's front counter. Prioritizing tasks and projects to support the center's daily operations.Build and maintain positive working relationships with participants, volunteers, community groups, partner organizations, City staff, and the public while providing exceptional customer service.Provide assistance and information to internal and external parties in a professional, timely, and customer-focused manner; enforce policies and procedures to ensure safety and welfare of participants, and respond to emergencies as needed.Conduct research, compile and analyze data, create reports, and present findings to support recommendations; enter and review data in complex systems; and assess division projects and services while assisting with the development and planning of upcoming projects and initiatives.Ensure compliance with the City's pet license ordinance. Identify issues with pet licensing procedures and either resolve them or elevate them to the supervisor as appropriate.Compile, calculate, balance, and post a variety of fees. Collect and account for funds and reconcile payments and receipts in accordance with City policies.Support operations of a multi-use facility. Conduct facility tours, review application requests, prepare permits, maintain complex scheduling, and coordinate logistics. Provide operational support for special events.Support facility operations, including identifying maintenance and safety concerns, submitting work orders, procuring supplies and equipment, and coordinating with Facilities Maintenance, Landscape Maintenance, and other contractors.May assist with a variety of program-specific responsibilities, including community engagement, creating marketing materials, conducting needs assessments, supporting billing and accounting tasks, maintaining records and files, and scheduling meetings or program activities.Ability to use a computer and related software programs such as Windows, MS Word, Excel, Chameleon, Civic Rec, Workday and other city platforms.Act as a backup to the department receptionist, maintaining a professional and welcoming environment for employees and visitors.Minimum QualificationsCommunity college coursework in business, office practices, or related field.Four years of increasingly responsible customer service, clerical and/or administrative support experience, or any combination of education and experience that provides equivalent knowledge, skills, and abilities.Ability to exert moderate physical effort, typically involving stooping, kneeling, crouching, twisting, bending, and crawling; ability to stand/walk for extended periods of time; along with the ability to lift, carry, push, and pull up to 50 lbs. in the performance of daily job duties.Ability to multi-task in a busy animal shelter environment with exposure to a variety of domestic and wild animals, peanut butter, grass, hay, dander, fur, feathers, and zoonotic diseases.Requires certification in First Aid/CPR/AED within three months of employment.May require evidence of a negative tuberculosis (TB) test completed within the previous two years.Must possess a valid California driver's license and evidence of a good record.Best FitExceptional interpersonal skills and a passion for customer service.Strong organizational skills and attention to detail.Ability to work independently while multi-tasking and contributing to an overall team environment.Ability to take direction with humility and a desire to invest in professional growth.Ability to handle sensitive information with the highest level of confidentiality.Willingness to learn computer programs and departmental systems and engage in mentorship opportunities.Willingness to think innovatively to develop new ways to perform tasks and engage with your team.Hours: This position must maintain one of the schedules listed below:9-80 - Tuesday-Friday and alternating Saturdays, nine hours per day4-10 - Wednesday-Saturday, ten hours per dayYour Team The Mission of the Employees of the City of Irvine is to create and maintain a community where people can live, work, and play in an environment that is safe, vibrant, and aesthetically pleasing. We are one team that exists to serve our community in the continual pursuit of a City that offers an exceptional quality of life.The City of Irvine's five values of Humility, Innovation, Empathy, Passion, and Integrity reflect the interests and needs of the community, and the level of service they expect and desire. We are One Irvine through embrace of a team-oriented approach by living our values every day.The Community & Library Services Department provides exceptional service, innovative programs, and diverse cultural experiences in vibrant and sustainable spaces. The department consists of the following award-winning programs and services: Human Services; Community Parks, Outreach and Open Space; Aquatics; Athletics and Great Park Operations; Reservation, Program Services and Special Events Permits Division; Irvine Animal Care Center; Administration and Business Services; and Library Services and Arts.The Process The selection process will include an interview and a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization.