Fitness Manager

Fitness Manager Hospitality Starts Here: Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart! Why Us: Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

THE ROLE

As a Fitness Manager, you will lead the daily operations of the fitness center, ensuring a safe, clean, and energizing environment for all guests and members. You’ll oversee fitness coaches and attendants, maintain equipment, coordinate schedules, and create an atmosphere that motivates wellness and community. What we will ask of you:

• Upholding the Indigo Road standards of hospitality.
• Manage daily operations of the Wellness area including Gyms, Studio, and Wellness Lounge; enforce policies and procedures.
• Lead, train, and support team members such as fitness coaches, therapists, and attendants to ensure exceptional guest service.
• Monitor guest feedback to continually enhance the wellness experience.
• Lead, train, and support team members such as fitness coaches, therapists, and attendants to ensure exceptional guest service.
• Train and onboard Fitness Coaches and Contractors to deliver services to Indigo Road standards.
• Coordinate and update the comprehensive Wellness Group Class Schedule that meets Member’s needs; schedule all classes in ClubAutomation; make updates to subs in ClubAutomation; maintain accuracy through continual updating to avoid overbooking or conflicts.
• Drive sales initiatives via developing packages, promotions and programs.
• Match Members with a Fitness Coach that is the best fit and drives their wellness journey forward.
• Possess thorough understanding and be able to clearly articulate fitness methods and class content.
• Ensure fitness areas are well-maintained and supplied; create maintenance and housekeeping tickets, as needed.
• Influence fitness retail through ordering, inventory, stocking and selling.
• Track contractor licenses, insurance coverages and certifications to maintain compliance with the Arkansas State board of Health, and other regulatory agencies.
• Process contractor invoices monthly and purchase orders when necessary.
• Build and foster relationships with local fitness and wellness businesses, services, trainers, consultants, projects and initiatives. Be seen as a fitness and wellness expert within the local community. Keep updated on all new experiences, services, techniques, offerings within the fitness and wellness realms.
• Partner with the Event Manager and Marketing Manager to actively create and execute a dynamic year-round fitness and wellness event calendar.
• Be prepared to respond diligently and appropriately to any guest inquiries and complaints.
• Self-manage. Follow attendance policy, clock in/out appropriately, adhere to dress code, be proactive in accomplishing duties, adhere to Company policies and procedures.
• Demonstrate how to carry out various exercises and routines.
• Monitor Members exercising and coach them through correct techniques to minimize injury and improve fitness.
• Provide modifications during training sessions, workouts, and classes for different levels of fitness and skill.
• Monitor members’ progress and adapt programs as needed.
• Explain and enforce safety rules and regulations on sports, recreational activities, and the use of exercise equipment.
• Provide Members with information or resources about nutrition, weight control, and wellness habits.
• Provide emergency first aid if needed.
• Monitor a team of freelance-contractors and ensure they are performing to the level of quality expected.
• Ensure the gym equipment stays organized and tidy through the day.
• Track member’s fitness and make recommendations on how to improve their health.
• Ensure that only Members on Non-Members who have purchased a wellness pass are using the gym.
• Make recommendations to management of what equipment should be purchased or replaced, as well as make maintenance and housekeeping requests for existing equipment if necessary.
• Conduct both personal training sessions and group fitness sessions. When not in sessions, monitor the Gyms, Studio, and Wellness Lounge.
• All other duties as assigned.

Requirements for Success:

• Degree in Kinesiology or Exercise Science preferred.
• Previous experience as a certified personal trainer preferred.
• Strong computer skills including MS office proficiency; experience with Book4Time, ClubAutomation, or other scheduling software preferred.
• Critical thinking skill - able to use logic and reasoning to find solutions to various challenges.
• Excellent interpersonal skills; strong organizational ability, time management and detail orientation.
• Possess a sales mentality to promote wellness services and retail products.
• Ability to successfully train and coach a team of Fitness Coaches and Contractors.
• Adhere to Arkansas State Board of Health rules and other regulatory and licensure requirements depending on the discipline.
• Must possess all required insurance coverages.

Benefits

• Competitive Pay: Competitive base pay, health benefits, and PTO benefits after 90 days [for full-time employee's].
• Health & Wellness: Comprehensive health insurance coverage, including medical, dental, vision, and more.
• Financial Planning: Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
• Home Loan Program: We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
• Employee Discounts: Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
• Family Time: Benefit from 4 weeks of PTO for maternity/paternity leave.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.