Senior Solution Consultant

Company Overview ProPharma has 20 years of experience improving health and wellness by partnering with biotech, medical device, and pharmaceutical organizations to advance scientific breakthroughs. Essential Functions Review and document scientific business/lab processes and systems. Develop recommendations, future state workflows and data models, documentation, and reports. Implement newly developed workflows and data models in core platforms via the application configuration interfaces. Produce and deliver required workflow documents and reports as described in project SOWs. Work with customer stakeholders to determine prioritization of project deliverables. Co‑develop objectives for new projects with solutions delivery management and identify areas for new workflows for follow‑on projects. Provide technical consultative advice and product‑specific guidance to customers. Lead client workshops, perform data modeling, application configuration, develop test plans, guide UAT execution, train, onboard users, and support system maintenance and troubleshooting. Manage complicated scientific concepts to help solve problems. Drive client contact and satisfaction, acting as the main point of contact for the client. Connect and build trust with internal stakeholders and cross‑functional teams. Assist in the creation of proposals and estimates for Service Delivery projects. Other duties as assigned. Necessary Skills and Abilities Ability to organize and prioritize in quickly changing environments within resource constraints. Excellent verbal and written communication skills. Good accuracy and attention to detail. High level of computer literacy; extensive knowledge of life science applications and willingness to learn new systems. Strong interpersonal skills to work within a team and across business units. Ability to anticipate issues and offer solutions. Proactive and positive attitude. Educational Requirements Higher education (Bachelors or master’s degree) in a Life Sciences field. Experience Requirements Minimum 4‑5 years of work experience in a relevant field. Previous experience with platforms such as Benchling, Dotmatics, IDBS, Sapio, or Labware in a role where configuration, deployment, and modifications of these platforms were primary responsibilities. Minimum 2 years experience in a position where configuration, deployment, modifications, and management of a key informatics system were primary responsibilities. Must be able to independently support system and modules such as ELN, sample management (Registry), inventory management, workflows, molecular design, reporting, and automation applications. Experience with Microsoft Office or Google Workspace. Experience with workflow and drawing tools such as Lucidchart and/or SmartSheet. Equal Opportunity Employer We celebrate diversity, equity, and inclusion and are committed to creating a workplace where everyone can be their authentic self. All applicants are considered on the basis of merit, and no applicant is disadvantaged based on injury, disability, veteran status, or any other protected characteristic. #J-18808-Ljbffr