Senior Community Manager - Avana Star Lake

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit JOB DESCRIPTION SUMMARY Avana Star Lake has an immediate opening for an experienced Sr. Community Manager! Our team members are high performers that care about customer service and exceed expectations. The Sr. Community Manager plays a critical role in our success. With close access to both I-5 and Highway 509, Avana Star Lake sits in a prime location in Federal Way. This 750 unit garden-style community provides amenities like 3 swimming pools, and plenty of indoor and outdoor entertaining spaces. This role manages the day-to-day operations of 2 or more assigned properties including managing the team members, daily activities, and resources of the properties to achieve established budgeted financial and operational goals, and ensures that the operations of the properties comply with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations. JOB DESCRIPTION In addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package. What your day might look like Being part of a team and having fun while providing excellent customer service Manage daily operations of one large asset to achieve established budgeted financial and operational goals Control expenditures by staying within constraints of the approved budget including maintenance repairs Oversee the lease enforcement process by approving prospective resident applications, discounts, and renewals Supervises property staff to ensure goals are met; this includes hiring, training and performance management Assist in managing the client/owner relationship by providing updates and reporting on the property’s performance and responding to owner requests as needed What we are looking for Previous property management experience is required, fee management preferred Proven supervisory skills to hire, lead, direct, and evaluate team members Proficient in MS Office Suite and Yardi/OneSite software Being financially savvy; previous experience in creating/adhering to budgets, fiscal reporting Excellent communication skills: ability to read, write and communicate effectively What sets us apart: Greystar maintains a focus on people, genuine relationships, and shared values with a diverse and inclusive culture. We offer robust training and development for all positions to provide long term career opportunities. If you're looking for more, we’re looking for you! Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns. Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports. Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed. Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund. Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease. Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals. Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests. Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices. Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed. Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary. For California Only: Community Managers working in California are responsible for managing the lease process by utilizing the California specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized. BASIC KNOWLEDGE & QUALIFICATIONS Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field. 4-6 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team Ability to manage multiple priorities in a fast-paced environment. Excellent communication, conflict resolution, and customer service skills. Detail-oriented and self-motivated with the ability to work independently, as a leader, and as a collaborative member of a team. SPECIALIZED SKILLS Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions. Incumbents must have valid driver’s license to drive a golf cart on property and must ensure all other on-site staff that has access to drive the golf cart also has a valid driver’s license. Proficiency in Internet, word processing, spreadsheet, and database management programs in order #J-18808-Ljbffr Greystar Worldwide, LLC